Service Desk Operations Specialist
2 days ago
About the Role:
Fruition IT is seeking a highly skilled and experienced Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing first-line support to our end-users, ensuring the smooth operation of our IT systems, and delivering exceptional customer service.
Key Responsibilities:
- Respond to and resolve incoming support requests from end-users via various channels
- Monitor ticketing systems to ensure timely resolution of issues
- Provide excellent customer service and ensure a positive user experience
- Document and track all support interactions and resolutions
- Collaborate with other IT teams to escalate and resolve complex issues
Requirements:
- Experience in a first-line support role
- Experience working in a Microsoft environment, including Windows 10/11, Office 365, Exchange, and Active Directory
- Ability to provide excellent customer service
What We Offer:
Fruition IT is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.
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