Service Desk Operations Specialist

2 days ago


Leeds, Leeds, United Kingdom Fruition IT Full time

About the Role:

Fruition IT is seeking a highly skilled and experienced Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing first-line support to our end-users, ensuring the smooth operation of our IT systems, and delivering exceptional customer service.

Key Responsibilities:

  • Respond to and resolve incoming support requests from end-users via various channels
  • Monitor ticketing systems to ensure timely resolution of issues
  • Provide excellent customer service and ensure a positive user experience
  • Document and track all support interactions and resolutions
  • Collaborate with other IT teams to escalate and resolve complex issues

Requirements:

  • Experience in a first-line support role
  • Experience working in a Microsoft environment, including Windows 10/11, Office 365, Exchange, and Active Directory
  • Ability to provide excellent customer service

What We Offer:

Fruition IT is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.



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