Service Desk Technician
1 week ago
Technical Support Specialist
IP People is seeking a skilled Technical Support Specialist to join their team as a Field Engineer. This role will involve providing technical support to clients across the UK, primarily in the Leeds area.
Key Responsibilities
- Travel to client sites to provide technical support and resolve service requests.
- Work collaboratively with other members of the engineering team to resolve client issues and take ownership of escalated tickets.
- Utilize internal Service Desk systems and other required tools to manage client and internal systems.
- Complete thorough documentation of client and internal systems to meet required standards.
- Effectively manage time and resolve service requests within SLA requirements.
Requirements
- Full UK driving license required.
- Salary: £35-40k.
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