2nd Line Analyst
3 months ago
Elevate Your IT Career Today
Are you ready to supercharge your IT career? Join a leading Managed Service Provider (MSP) in South Leeds as a 1st / 2nd Line Service Desk Analyst and be part of an energetic, forward-thinking team This role is ideal for a top-notch 1st Line Analyst ready to officially level up and own the 2nd line
About the Role:
As a 1st / 2nd Line Service Desk Analyst, you'll be at the forefront of IT support, tackling a variety of technical challenges to ensure seamless IT operations for a diverse range of clients. This full-time, permanent role offers incredible growth and professional development opportunities.
Key Responsibilities:
- Deliver outstanding 1st / 2nd line support for daily IT issues.
- Troubleshoot and resolve Microsoft 365, Server, and Network issues.
- Implement first-time fixes and efficiently manage support requests.
- Provide exceptional customer service on inbound and outbound calls.
- Assist with IT systems and network setup and maintenance.
- Collaborate with your team to enhance processes and deliver top-notch service.
Key Qualities:
- Excellent communicator with a professional phone manner.
- A team player who thrives under pressure.
- Passionate about IT and technology with a customer-first approach.
Desired Skills and Experience:
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