2nd Line Analyst

3 months ago


Leeds, United Kingdom Strand Recruitment Ltd Full time

Elevate Your IT Career Today

Are you ready to supercharge your IT career? Join a leading Managed Service Provider (MSP) in South Leeds as a 1st / 2nd Line Service Desk Analyst and be part of an energetic, forward-thinking team This role is ideal for a top-notch 1st Line Analyst ready to officially level up and own the 2nd line

About the Role:

As a 1st / 2nd Line Service Desk Analyst, you'll be at the forefront of IT support, tackling a variety of technical challenges to ensure seamless IT operations for a diverse range of clients. This full-time, permanent role offers incredible growth and professional development opportunities.

Key Responsibilities:

  • Deliver outstanding 1st / 2nd line support for daily IT issues.
  • Troubleshoot and resolve Microsoft 365, Server, and Network issues.
  • Implement first-time fixes and efficiently manage support requests.
  • Provide exceptional customer service on inbound and outbound calls.
  • Assist with IT systems and network setup and maintenance.
  • Collaborate with your team to enhance processes and deliver top-notch service.

Key Qualities:

  • Excellent communicator with a professional phone manner.
  • A team player who thrives under pressure.
  • Passionate about IT and technology with a customer-first approach.

Desired Skills and Experience:



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