3rd Line Technical Support Specialist

7 days ago


Leeds, United Kingdom Fruition IT Full time

Job Description**3**rd** Line Technical Support Specialist**

**Permanent**

**£45,000 - £50,000**

**Leeds - Hybrid / 2x a week on-site**

Fruition IT are looking for a 3rd Line Technical Support Specialist join a busy and growing MSP. This role will see you act as the final escalation point for an established team of 1st and 2nd line engineers as well as taking on priority 3rd line responsibilities for customer's nationwide.

**What will I be doing?**
- 3rd line and priority technical support
- Technical leadership of 1st and 2nd line engineers
- Incident response and management
- Act as an escalation point for 1st and 2nd line issues
- Hands-on problem solving
- Write and maintain user guides

**What skills do I need?**
- Proven experience in a 3rd line support role
- Strong technical understanding including
- Microsoft Windows Server
- HyperV troubleshooting
- Firewall and networking troubleshooting
- Backup technologies such as Veeam and Datto SAAS
- Azure cloud services - Beneficial but not essential



  • Leeds, United Kingdom Michael Page Full time

    This role is an exciting opportunity for a skilled 2/3rd Line Technical Specialist to lead and manage the IT department within a leading not-for-profit educational institution based in Leeds. The ideal candidate will possess a passion for technology, a solutions-focused mindset, and a drive to improve and streamline processes. Client Details This reputable...


  • Leeds, United Kingdom Michael Page Full time

    This role is an exciting opportunity for a skilled 2/3rd Line Technical Specialist to lead and manage the IT department within a leading not-for-profit educational institution based in Leeds. The ideal candidate will possess a passion for technology, a solutions-focused mindset, and a drive to improve and streamline processes.Client DetailsThis reputable...


  • Leeds, United Kingdom Michael Page Technology Full time

    This role is an exciting opportunity for a skilled 2/3rd Line Technical Specialist to lead and manage the IT department within a leading not-for-profit educational institution based in Leeds. The ideal candidate will possess a passion for technology, a solutions-focused mindset, and a drive to improve and streamline processes. Client Details This reputable...

  • 3rd line

    2 weeks ago


    Leeds, Leeds, United Kingdom Shift F5 Limited Full time

    3rd Line Application Support Analyst at Shift F5 Ltd, LeedsThis leading Leeds based software company is looking for a dynamic and enthusiastic individual to join their team as a 3rd Line Application Support Analyst. You'll undertake a vital role in assisting clients and ensuring the seamless operation of applications - serving as a point of escalation for...


  • Leeds, United Kingdom Hays Specialist Recruitment Limited Full time

    **3rd Line Support Engineer / Business Applications** **3rd Line Support Engineer / Business Applications** **Leeds City Centre + Hybrid working** **Up to £50,000** Your new role **Responsibilities**: To provide 3rd line support through both assigned work, and escalation from the service desk and management Investigate and resolve service desk incidents...

  • 3rd line

    4 weeks ago


    Leeds, United Kingdom Shift F5 Limited Full time

    3rd line / Software & Application Support - LeedsSupporting Users / Systems / Software Support / IT Helpdesk / Service DeskThis leading Leeds-based software company is seeking a motivated and eager 3rd Line Application Support Analyst to join their growing team.You'll play a vital role in supporting clients and ensuring smooth application operation - acting...


  • Leeds, Leeds, United Kingdom Interface Recruitment UK Full time

    Education Requirements - none Experience Requirements - 2 years in a technical support role Industry - Financial services Job Location - Leeds, LS15 1AA Qualifications - none required Work Hours 37.5 hours Salary £25,000 to £30,000 circa Responsibilities and Skills: Are you currently working in a business support, technical support or help desk...

  • 3rd Line IT Engineer

    2 weeks ago


    Leeds, Leeds, United Kingdom Verus Recruitment Full time

    Job Title: 3rd Line EngineerCompany: Verus Recruitment PartnersAre you excited about delving into the ever-evolving tech world?Verus Recruitment Partners is thrilled to collaborate with an MSP in the search for a skilled 3rd Line Service Desk Engineer. This position offers more than just a job—it's an opportunity to be part of a company that values its...


  • Leeds, United Kingdom Matt Burton Full time

    MBA are proud to partner one of West Yorkshire's most innovative technology organisations in their search for an experienced 3rd Line InfraOps Engineer on a permanent basis. 3rd Line InfraOps Engineer - Overview - Very strong technical knowledge of core Microsoft technologies including but not limited to Windows Servers, Windows Operating Systems, Active...


  • Leeds, United Kingdom Marks Sattin (UK) Ltd Full time

    As a 3rd Line Infrastructure Technician joining the team, you will be providing first-class service to colleagues needing IT support and in the delivery of IT projects ???? Responsibilities:3rd line responsibility for the day-to-day end user IT support needs of the companyServe as the first point of escalation for 2nd Line techniciansOffer software /...


  • Leeds, United Kingdom Marks Sattin (UK) Ltd Full time

    As a 3rd Line Infrastructure Technician joining the team, you will be providing first-class service to colleagues needing IT support and in the delivery of IT projects ???? Responsibilities:3rd line responsibility for the day-to-day end user IT support needs of the companyServe as the first point of escalation for 2nd Line techniciansOffer software /...


  • Leeds, United Kingdom Marks Sattin Full time

    As a 3rd Line Infrastructure Technician joining the team, you will be providing first-class service to colleagues needing IT support and in the delivery of IT projects????Responsibilities:3rd line responsibility for the day-to-day end user IT support needs of the companyServe as the first point of escalation for 2nd Line techniciansOffer software / hardware...


  • Leeds, United Kingdom CareerBliss Full time

    As a 3rd Line Infrastructure Technician joining the team, you will be providing first-class service to colleagues needing IT support and in the delivery of IT projects?? ??Responsibilities: 3rd line responsibility for the day-to-day end user IT support needs of the company Serve as the first point of escalation for 2nd Line technicians Offer software /...


  • Leeds, United Kingdom Marks Sattin Full time

    As a 3rd Line Infrastructure Technician joining the team, you will be providing first-class service to colleagues needing IT support and in the delivery of IT projects ??Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements.?? Responsibilities:3rd line responsibility for the day-to-day...


  • Leeds, United Kingdom Jo Holdsworth Recruitment Full time

    **Are you experienced in offering 3rd line customer support?** **Are you excellent at analyising data and coming up with solutions?** **Do you have the ability to multitask and work towards deadlines?** My client who are based in the heart of Leeds City Centre, are specialists in delivering HR and compliance solutions for the education sector. Having...


  • Leeds, Leeds, United Kingdom Jo Holdsworth Recruitment Full time

    Are you experienced in offering 3rd line customer support?Are you excellent at analyising data and coming up with solutions?Do you have the ability to multitask and work towards deadlines?My client who are based in the heart of Leeds City Centre, are specialists in delivering HR and compliance solutions for the education sector. Having recently merged with a...

  • 2nd Line Support

    2 weeks ago


    Leeds, United Kingdom Coburg Banks Full time

    **Job Title**:2nd Line Support **Location**:Leeds **Salary**:£26k - £30k **Benefits**:Pension, Annual Bonus, Regular Salary Reviews, Great Progression Opportunities, Professional Training Programmes **Why would I be interested?** This is a perfect opportunity for someone looking to start the process of becoming an IT Specialist or an all-around 3rd...

  • Technical Support

    5 days ago


    Leeds, United Kingdom 4it Recruitment Ltd Full time

    **IT Support - 2nd/3rd line - O365 - Leeds/Hybrid - to £45K + excellent opportunity to learn Security and Cloud** **Responsibilities**: - Provide desktop support and server support to ensure smooth operations and optimal performance. - Mentor and support a junior team member, sharing knowledge and expertise. - Act as a source of knowledge for the team,...


  • Leeds, Leeds, United Kingdom Interface Recruitment UK Full time

    SIEM Technical Specialist – Consultancy – SHIP SIEM Consultant is required for a services driven tech business who are growing at an exponential rate. If you want to work with an organisation on some of the largest IT Services contracts in the market and have the genuine ability to cross train on new technologies at the same time gaining vendor direct...

  • 2nd Line Support

    3 weeks ago


    Leeds, United Kingdom System C Healthcare Full time

    We are currently seeking 2nd Line Support (Application Support Engineers in our world) to join our team supporting local authorities in utilising Liquidlogic's market leading Education and Social Services and Case Management software. We are looking for the Application Support Engineers to be hybrid working within our Leeds Office on Park Row. **Main...