3rd line
7 days ago
3rd Line Application Support Analyst at Shift F5 Ltd, Leeds
This leading Leeds based software company is looking for a dynamic and enthusiastic individual to join their team as a 3rd Line Application Support Analyst. You'll undertake a vital role in assisting clients and ensuring the seamless operation of applications - serving as a point of escalation for the helpdesk and investigating technical issues on the platform.
Here's what you'll be doing:
- Troubleshoot and diagnose application issues with a sharp attention to detail.
- Collaborate with developers to efficiently resolve client problems.
- Record and track application issues for future optimization.
We're seeking someone who:
- Enjoys continuous learning in a dynamic environment.
- Demonstrates excellent communication skills for effective collaboration.
- Displays a keen interest in IT and aims for a career in technology.
- Has prior experience supporting a business application (extra points for experience in a software company).
SQL querying skills and familiarity with data manipulation are valuable. Experience in 3rd Line Support for business applications is essential.
If you are interested in this opportunity, reach out to Simon.
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