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2nd Line Support Engineer

1 month ago

Leeds, United Kingdom IntaPeople Full time

2nd Line Support Engineer

Doncaster 

Hybrid approach

Are you a 2nd line Support Engineer looking for an exciting new opportunity?

IntaPeople are working with a managed service provider looking to grow their team with a 2nd line Support Engineer on a permanent basis. As a 2nd line Support Engineer, you will act as the primary point of contact for any assigned tickets, supporting the 1st line Engineers as well as dealing with any technical issues.

The role:

  • Working in a team ensuring all tickets are resolved.
  • Taking any inbound calls from clients.
  • Picking up tickets from the second line issue board and managing the ticket through to closure.
  • Acting as primary point of contact for your assigned tickets raised.
  • Providing high standard communication to clients.
  • Exposed to topics such as business continuity, servers, network structure, desktop and others.

The ideal candidate:

  • Advanced Windows desktop support.
  • Previous experience troubleshooting.
  • Previous experience using a ticketing system.
  • Excellent communication skills.
  • Ability to manage different priorities to achieve SLA targets.

 

Applicants must be within distance of Doncaster & must also have right to work in UK as we do not offer sponsorship.Please ‘