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IT Support Engineer

2 months ago

Leeds, United Kingdom In Technology Group Full time

Exciting Career Opportunity


In Technology Group is on the lookout for a committed 2nd Line IT Support Engineer to enhance our team.

This is an excellent chance to thrive in a nurturing and progressive environment, offering substantial career advancement opportunities.

Position:
2nd Line IT Support Engineer

Work Arrangement:
Onsite/Leeds

Compensation:
£25,000 - £30,000

Primary Duties:

  • Deliver 2nd line technical assistance to clients via multiple communication channels
  • Effectively address escalated technical challenges within service level agreements
  • Diagnose IT infrastructure issues encompassing hardware, software, and networking
  • Work collaboratively with first line support to ensure client satisfaction
  • Keep precise records of all support interactions
  • Engage in initiatives for IT process enhancements

Technical Proficiencies:

  • Active Directory
  • Windows Server
  • Microsoft Azure


 Office 365
  • VMware, Hyper-V
  • Veeam
  • Networking expertise: LAN/WAN, TCP/IP, DNS, DHCP

Perks:

  • One day of remote work per week for improved work-life balance
  • Company-sponsored training and certifications
  • Opportunities for advancement within a rapidly growing organization
  • Pension plan and additional benefits
  • A supportive and cooperative workplace culture focused on innovation and professional development
If you are an IT expert with robust technical abilities and a dedication to outstanding service delivery, this position is tailored for you.

We are an Equal Opportunity Employer.