Client Support Specialist

5 months ago


Leeds, United Kingdom Eat IT Drink IT Ltd Full time

The opportunity

Eat IT Drink IT are currently looking for an 1st Line Support Engineer to join their team in their Leeds office; if you have a varied technical knowledge, solid problem-solving abilities, exceptional communication skills coupled with a proactive attitude, this is the role for you.

At Eat IT Drink IT our success is born from the service we give to our customers. They are the prime focus for how our business operates and they help drive the company forward in new and exciting directions. If you have a natural talent for building solid meaningful relationships with customers, then we want to hear from you.

The company

Eat IT Drink IT works with hospitality customers across the UK, delivering superb levels of support. Our team of highly experienced engineers are thoroughly committed to improving IT in the hospitality sector; giving staff confidence in the products they offer whilst ensuring that systems are safe, secure and reliable. Eat IT Drink IT is a one-stop shop and are rightly proud to be the go-to people within our customer base for anything technology-related.

Our mission

We deliver full-service IT solutions to the hospitality sector. We provide our customers with the tools and solutions they need to succeed; allowing them to confidently provide outstanding service.

The Role

To integrate into our team initially providing support for one of our customers based in Oxford and assisting 2nd line with any project work. Installing and configuring systems, diagnosing and solving both hardware and software faults and to be an expert user in all company systems providing training and maintaining user guides as necessary by
- Providing 1st line remote support on both hardware and software to users across all sites
- Maintaining strong positive relationships with all key personnel to ensure a consistently high level of support and service across all customers.
- Continue to develop your IT skills and keep abreast of the latest technologies. Use your ongoing development to support and provide feedback to further enhance existing or new systems.
- Working with your colleagues to maintain internal systems and customer-facing support systems. A strong understanding of how to capture the relevant information and how to then translate this into ‘non-jargon’ for our customer base.
- Work with the team to develop and improve our services to customers by picking up useful feedback and pitching your own ideas for the greater good of the business and customer base.
- Assist in the delivery of a range of exciting new projects and services currently in the pipeline.
- Travel to Oxford for multiple days at a time would be required as part of the role.

**Requirements**:

- Working knowledge of Windows 10
- Microsoft 365/ Microsoft Office experience
- Excellent verbal and written communication skills
- 2 years’ experience in a customer service orientated role (technical role preferred, but not essential)
- Working knowledge of networking with the ability to explain this in a simple manner
- Knowledge of Windows Server environments including Active Directory (desirable not essential)
- Experience administrating WatchGuard firewalls (desirable not essential)
- Experience of working with PBX/ VOIP/ SIP/ VPNS (desirable not essential)

Please no contact from Agencies

This role is office based and would require commute to the office in LS12 and Oxford.

**Job Types**: Full-time, Permanent

Pay: £25,000.00-£27,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

**Experience**:

- Customer service: 2 years (preferred)
- IT service management: 2 years (preferred)

Work Location: In person



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