Customer Experience Team Assistant

3 days ago

Chipping Ongar, United Kingdom London Drainage Facilities Ltd Full time

Customer Experience Team Assistant: Exciting Opportunity with Award-Winning Drainage Service Company - LONDON DRAINAGE FACILITIES


Location: Ongar, Essex

Working hours: 09:00 – 17:30pm Mon-Fri (Saturday rota in place at additional pay)

Salary: £23,000 per annum

Are you ready to be part of something truly special? Our award-winning Drainage Service company, nestled in Ongar, Essex, is expanding its horizons and seeking dynamic individuals to join our journey of growth and success. With over 17 years of industry expertise and a reputation for excellence, we're poised for even greater achievements in the coming year.


Why Us?

At LDF, innovation and ambition are at the core of everything we do. As we continue to expand our services across Central London, the Home Counties, and the Southeast of England, we're on the lookout for forward-thinking individuals who are ready to seize new opportunities and contribute to our legacy of success.


About You:

Are you brimming with ambition and eager to make your mark in a thriving industry? We're seeking individuals who are passionate about delivering exceptional customer experiences and driving positive change. With your positive attitude, excellent communication skills, and a natural flair for problem-solving, you'll thrive in our fast-paced environment.

  • Essential Requirements:

To excel in this role, you must possess the following:

  • Excellent Communication: Strong verbal and written communication skills are essential for effectively liaising with customers and colleagues alike.
  • Out of hours phone rota:

Upon successful completion of probation the candidate will be required to enter into an out of hours phone rota. This will see the successful candidate operate an out of hours service between 17:30pm - 07:30am. This will be rewarded with overtime rates.

  • Previous Experience: Ideally, you have previous experience in customer service, inbound/outbound call centres, control rooms, or contact centres, enabling you to hit the ground running and deliver exceptional service from day one.
  • Professionalism: You must have the ability to deal professionally, calmly, and tactfully with customers, always maintaining strict confidentiality.
  • Ability to Smile: A positive attitude and the ability to maintain a friendly demeanour, even in challenging situations, will set you apart as a customer service superstar.


A Day in the Life:

Join our team as a Customer Experience Team Assistant and immerse yourself in a role that offers endless opportunities for growth and development. Your typical tasks will include:

  • Answering High-Volume Inbound Calls: Be the first point of contact for our valued customers, providing timely assistance with specific enquiries and efficiently booking jobs to meet their needs.
  • Updating Worksheets: Keep track of changes and statuses for each customer job, ensuring accuracy and efficiency in our operations.
  • Providing Personalised Customer Service: Deliver a high level of personalised customer service at all times, going above and beyond to exceed customer expectations and build lasting relationships.
  • Liaising with Engineers: Collaborate closely with our dedicated plumbing & drainage engineers to schedule follow-on jobs for customers, ensuring seamless service delivery and customer satisfaction.

With our commitment to nurturing talent and fostering a culture of innovation, you'll be empowered to make a real difference and drive our company forward.


Perks & Benefits:

In addition to a competitive salary of £23,000 per year, we offer a range of perks and benefits designed to support your personal and professional growth, including:

  • Opportunities for career advancement within our rapidly expanding company
  • A supportive work environment that values your contributions and encourages collaboration
  • Access to industry-leading training and development programs to enhance your skills and expertise
  • Recognition for your hard work and dedication through our employee appreciation initiatives
  • 20 days holiday per year plus 8 bank holidays plus the opportunity to earn 3 days additional leave based on attendance & performance


Ready to Join Us?

If you're ready to embark on an exciting career journey with a company that's committed to your success, then we want to hear from you Take the first step towards a brighter future by applying today and become part of our dynamic team.


Apply Now:

Send your CV and cover letter to john.pierce@london-drainage.com and let's explore the possibilities together

Due to our remote location, candidates need to have access to their own vehicle.

  • Customer Experience Team Assistant

    3 days ago

    Chipping Ongar, United Kingdom London Drainage Facilities Ltd Full time

    Customer Experience Team Assistant: Exciting Opportunity with Award-Winning Drainage Service Company - LONDON DRAINAGE FACILITIES!Location: Ongar, EssexWorking hours: 09:00 – 17:30pm Mon-Fri (Saturday rota in place at additional pay)Salary: £23,000 per annumAre you ready to be part of something truly special? Our award-winning Drainage Service company,...

  • Customer Experience Team Assistant

    2 days ago

    Chipping Ongar, United Kingdom London Drainage Facilities Ltd Full time

    Customer Experience Team Assistant: Exciting Opportunity with Award-Winning Drainage Service Company - LONDON DRAINAGE FACILITIES!Location: Ongar, EssexWorking hours: 09:00 – 17:30pm Mon-Fri (Saturday rota in place at additional pay)Salary: £23,000 per annumAre you ready to be part of something truly special? Our award-winning Drainage Service company,...

  • Customer Experience Team Assistant

    2 days ago

    Chipping Ongar, United Kingdom London Drainage Facilities Ltd Full time

    Customer Experience Team Assistant: Exciting Opportunity with Award-Winning Drainage Service Company - LONDON DRAINAGE FACILITIES! Location : Ongar, Essex Working hours: 09:00 – 17:30pm Mon-Fri (Saturday rota in place at additional pay) Salary : £23,000 per annum Are you ready to be part of something truly special? Our award-winning Drainage Service...

  • Customer Experience Team Assistant

    4 months ago

    Chipping Ongar, United Kingdom London Drainage Facilities Ltd Full time

    **Location**: Ongar, Essex **Working hours**:08:00 - 17:30pm Mon-Fri (Saturday rota in place) **Salary**: £23,205 per year Are you ready to be part of something truly special? Our award-winning Drainage Service company, nestled in Ongar, Essex, is expanding its horizons and seeking dynamic individuals to join our journey of growth and success. With over...

  • Customer Experience Team Assistant

    21 hours ago

    Ongar, Essex, United Kingdom London Drainage Facilities Ltd Full time

    Job Title: Customer Experience Team AssistantWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Team Assistant at London Drainage Facilities Ltd.About the Role:This is an exciting opportunity to work with a leading drainage service company, providing exceptional customer experiences and driving...

  • Customer Experience Team Assistant

    23 hours ago

    Ongar, Essex, United Kingdom London Drainage Facilities Ltd Full time

    Job Title: Customer Experience Team AssistantWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Team Assistant at London Drainage Facilities Ltd.About the Role:This is an exciting opportunity to work with a leading drainage service company, providing exceptional customer experiences and driving...

  • Customer Experience Team Assistant

    1 day ago

    Ongar, Essex, United Kingdom London Drainage Facilities Ltd Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Team Assistant at London Drainage Facilities Ltd. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and providing timely assistance to our valued customers.Key...

  • Customer Experience Team Assistant

    1 day ago

    Ongar, Essex, United Kingdom London Drainage Facilities Ltd Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Team Assistant at London Drainage Facilities Ltd. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and providing timely assistance to our valued customers.Key...

  • Customer Experience Team Assistant

    2 days ago

    Ongar, Essex, United Kingdom London Drainage Facilities Ltd Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Team Assistant at London Drainage Facilities Ltd.As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and providing timely assistance to our valued customers.Key...

  • Customer Experience Team Assistant

    2 days ago

    Ongar, Essex, United Kingdom London Drainage Facilities Ltd Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Team Assistant at London Drainage Facilities Ltd.As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and providing timely assistance to our valued customers.Key...

  • Customer Experience Team Assistant

    1 day ago

    ongar, United Kingdom London Drainage Facilities Ltd Full time

    Job DescriptionCustomer Experience Team Assistant: Exciting Opportunity with Award-Winning Drainage Service Company - LONDON DRAINAGE FACILITIES!Location: Ongar, EssexWorking hours: 09:00 – 17:30pm Mon-Fri (Saturday rota in place at additional pay)Salary: £23,000 per annumAre you ready to be part of something truly special? Our award-winning Drainage...

  • Customer Experience Team Assistant

    3 days ago

    Ongar, Essex, United Kingdom London Drainage Facilities Ltd Full time €23,000

    Customer Experience Team Assistant: Exciting Opportunity with Award-Winning Drainage Service Company - LONDON DRAINAGE FACILITIES! Working hours: 09:00 – 17:30pm Mon-Fri (Saturday rota in place at additional pay) Our award-winning Drainage Service company, nestled in Ongar, Essex, is expanding its horizons and seeking dynamic individuals to join our...

  • Customer Experience Team Assistant

    2 days ago

    Ongar, Essex, United Kingdom London Drainage Facilities Ltd Full time €23,000

    Customer Experience Team Assistant: Exciting Opportunity with Award-Winning Drainage Service Company - LONDON DRAINAGE FACILITIES! Working hours: 09:00 – 17:30pm Mon-Fri (Saturday rota in place at additional pay) Our award-winning Drainage Service company, nestled in Ongar, Essex, is expanding its horizons and seeking dynamic individuals to join our...

  • Operations Assistant

    16 hours ago

    Ongar, Essex, United Kingdom London Drainage Facilities Ltd Full time £23,000

    Customer Experience Team AssistantWe are seeking a dynamic and customer-focused individual to join our Customer Experience Team as a Customer Experience Team Assistant. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and driving positive change within our award-winning Drainage Service company.About the...

  • Operations Assistant

    18 hours ago

    Ongar, Essex, United Kingdom London Drainage Facilities Ltd Full time £23,000

    Customer Experience Team AssistantWe are seeking a dynamic and customer-focused individual to join our Customer Experience Team as a Customer Experience Team Assistant. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and driving positive change within our award-winning Drainage Service company.About the...

  • Customer Experience Team Assistant

    3 days ago

    Ongar, Essex, United Kingdom London Drainage Facilities Ltd Full time €23,000

    Customer Experience Team Assistant: Exciting Opportunity with Award-Winning Drainage Service Company - LONDON DRAINAGE FACILITIES! Location : Ongar, Essex Working hours: 09:00 – 17:30pm Mon-Fri (Saturday rota in place at additional pay) Salary : £23,000 per annum Are you ready to be part of something truly special? Our award-winning Drainage Service...

  • Customer Experience Team Assistant

    2 days ago

    Ongar, Essex, United Kingdom London Drainage Facilities Ltd Full time €23,000

    Customer Experience Team Assistant: Exciting Opportunity with Award-Winning Drainage Service Company - LONDON DRAINAGE FACILITIES! Location : Ongar, Essex Working hours: 09:00 – 17:30pm Mon-Fri (Saturday rota in place at additional pay) Salary : £23,000 per annum Are you ready to be part of something truly special? Our award-winning Drainage Service...

  • Operations Assistant

    22 hours ago

    Ongar, Essex, United Kingdom London Drainage Facilities Ltd Full time £23,000

    Customer Experience Team AssistantLondon Drainage Facilities Ltd is seeking a dynamic individual to join our Customer Experience Team as a Customer Experience Team Assistant. This exciting opportunity is perfect for those passionate about delivering exceptional customer experiences and driving positive change.About the RoleWe are looking for a highly...

  • Operations Assistant

    23 hours ago

    Ongar, Essex, United Kingdom London Drainage Facilities Ltd Full time £23,000

    Customer Experience Team AssistantLondon Drainage Facilities Ltd is seeking a dynamic individual to join our Customer Experience Team as a Customer Experience Team Assistant. This exciting opportunity is perfect for those passionate about delivering exceptional customer experiences and driving positive change.About the RoleWe are looking for a highly...

  • Operations Assistant

    2 days ago

    Ongar, Essex, United Kingdom London Drainage Facilities Ltd Full time £23,000

    Customer Experience Team AssistantWe are seeking a dynamic and customer-focused individual to join our Customer Experience Team as a Team Assistant. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and driving positive change within our award-winning Drainage Service company.About the RoleThis is an...