Customer Experience Team Assistant

7 months ago

Chipping Ongar, United Kingdom London Drainage Facilities Ltd Full time

**Location**: Ongar, Essex

**Working hours**:08:00 - 17:30pm Mon-Fri (Saturday rota in place)

**Salary**: £23,205 per year

Are you ready to be part of something truly special? Our award-winning Drainage Service company, nestled in Ongar, Essex, is expanding its horizons and seeking dynamic individuals to join our journey of growth and success. With over 17 years of industry expertise and a reputation for excellence, we're poised for even greater achievements in the coming year.

**Why Us?**

At our company, innovation and ambition are at the core of everything we do. As we continue to expand our services across Central London, the Home Counties, and the Southeast of England, we're on the lookout for forward-thinking individuals who are ready to seize new opportunities and contribute to our legacy of success.

**About You**:
Are you brimming with ambition and eager to make your mark in a thriving industry? We're seeking individuals who are passionate about delivering exceptional customer experiences and driving positive change. With your positive attitude, excellent communication skills, and a natural flair for problem-solving, you'll thrive in our fast-paced environment.

**Essential Requirements**:
To excel in this role, you must possess the following:
**Excellent Communication**: Strong verbal and written communication skills are essential for effectively liaising with customers and colleagues alike.

**Previous Experience**: Ideally, you have previous experience in customer service, inbound/outbound call centres, control rooms, or contact centres, enabling you to hit the ground running and deliver exceptional service from day one.

**Professionalism**: You must have the ability to deal professionally, calmly, and tactfully with customers, always maintaining strict confidentiality.

**Ability to Smile**: A positive attitude and the ability to maintain a friendly demeanour, even in challenging situations, will set you apart as a customer service superstar.

**A Day in the Life**:
Join our team as a Customer Experience Team Assistant and immerse yourself in a role that offers endless opportunities for growth and development. Your typical tasks will include:
**Answering High-Volume Inbound Calls**: Be the first point of contact for our valued customers, providing timely assistance with specific enquiries and efficiently booking jobs to meet their needs.

**Updating Worksheets**: Keep track of changes and statuses for each customer job, ensuring accuracy and efficiency in our operations.

**Providing Personalised Customer Service**: Deliver a high level of personalised customer service at all times, going above and beyond to exceed customer expectations and build lasting relationships.

**Liaising with Engineers**: Collaborate closely with our dedicated plumbing & drainage engineers to schedule follow-on jobs for customers, ensuring seamless service delivery and customer satisfaction.

With our commitment to nurturing talent and fostering a culture of innovation, you'll be empowered to make a real difference and drive our company forward.

**Perks & Benefits**:
In addition to a competitive salary of £23,205 per year, we offer a range of perks and benefits designed to support your personal and professional growth, including:
Opportunities for career advancement within our rapidly expanding company

A supportive work environment that values your contributions and encourages collaboration

Access to industry-leading training and development programs to enhance your skills and expertise

Recognition for your hard work and dedication through our employee appreciation initiatives

**Ready to Join Us?**

Pay: £23,205.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

**Education**:

- GCSE or equivalent (preferred)

Work Location: In person

Reference ID: CET-JP1

  • Customer Experience Manager

    3 weeks ago

    Ongar, Essex, United Kingdom Sainsbury's Full time

    **About the Role**The Customer and Trading Manager is a pivotal position within Sainsbury's, responsible for overseeing the retail store's daily operations during their assigned shifts. This role entails managing a team of colleagues, ensuring seamless customer experiences, and maintaining efficient in-store processes.

  • Customer Sales Advisor

    6 months ago

    Chipping Ongar, United Kingdom Jewson Full time

    **Do you have a passion for delivering sales? Are you a strong communicator who excels with customers, can confidently negotiate and build relationships?** Our ambitious team in **Jewson** **Chipping Ongar (CM5 9HQ) **are looking for an enthusiastic and dedicated **Customer Service Advisor **who prides themselves on delivering first class service and...

  • Relief Care and Support Assistant

    4 months ago

    Chipping Ongar, United Kingdom McCarthy and Stone Full time

    How would you love a care role where all your clients are in one place? No travelling in between Gorgeous modern environment to work in Great colleagues to work with and learn from Get paid whilst you train! McCarthy Stone are looking for a professional Care and Support Assistant, with some domestic duties, to join their amazing team at ...

  • General Assistant/Labourer

    1 month ago

    Chipping Ongar, United Kingdom CV-Library Full time

    Job Title: General Assistant Department: Garden Salary: £12ph Hours: Monday to Friday, 7:30am to 4:30pm Contract Type: Permanent, Full-Time Location: Ongar Are you a hardworking individual who enjoys outdoor work? Are you ready to make a difference in our landscaping projects? If so, our client is looking for you! Join their dedicated team as a...

  • General Assistant/Labourer

    4 weeks ago

    Chipping Ongar, United Kingdom Adecco Full time

    Job Title: General AssistantDepartment: GardenSalary: £12phHours: Monday to Friday, 7:30am to 4:30pmContract Type: Permanent, Full-TimeLocation: OngarAre you a hardworking individual who enjoys outdoor work? Are you ready to make a difference in our landscaping projects? If so, our client is looking for you! Join their dedicated team as a General...

  • Customer Experience Specialist

    3 weeks ago

    Chipping Norton, Oxfordshire, United Kingdom Vocovo Full time

    About VoCoVoWe are a forward-thinking company that has revolutionised the way retailers communicate within their stores.Our innovative solutions have been designed to create a seamless shopping experience, allowing customers to enjoy effortless interactions with retail staff.Our team is passionate about delivering exceptional results and exceeding customer...

  • Courier with Driving Experience

    4 weeks ago

    Ongar, Essex, United Kingdom Royal Mail Group Full time

    About Royal Mail Group">We are reinventing ourselves for the future, and now is a perfect time to be part of it. Our journey is one of innovation and customer-centricity, driven by our passion to deliver trust to every doorstep.Our OpportunityAs a Courier with Driving Experience, you will be responsible for delivering parcels and mail to customers across the...

  • General Assistant/Labourer

    3 weeks ago

    Chipping Ongar, United Kingdom Adecco Full time

    Job Title: General Assistant/Labourer Salary: £12ph Location: Ongar Hours: Monday to Friday, 7:30am to 4:30pm Department: Garden Contract Type: Permanent, Full-Time, Office-Based Are you a hardworking individual who enjoys outdoor work? Are you ready to make a difference in our landscaping projects? If so, our client is looking for you! Join their...

  • General Assistant/Labourer

    3 weeks ago

    Chipping Ongar, United Kingdom CV-Library Full time

    Job Title: General Assistant/Labourer Salary: £12ph Location: Ongar Hours: Monday to Friday, 7:30am to 4:30pm Department: Garden Contract Type: Permanent, Full-Time, Office-Based Are you a hardworking individual who enjoys outdoor work? Are you ready to make a difference in our landscaping projects? If so, our client is looking for you! Join...

  • Customer Team Member

    6 months ago

    Chipping Sodbury, United Kingdom AF Blakemore Full time

    **Customer Team Member (SPAR 18+) Chipping Sodbury, S.Gloc** **Min 16 Hours P/W - possibly more hours when the store needs.** **Various shifts available including evenings & weekends.** We have an **exciting opportunity** for a **SPAR Customer Team Member**, As a Customer Team Member at SPAR, you will play a vital role in supporting our store management...

  • Pastoral Learning Support Assistant

    1 month ago

    Chipping Ongar, United Kingdom CV-Library Full time

    Pastoral Learning Assistant The Pastoral Learning Support Assistant will play a key role in supporting the emotional and pastoral well-being of students, ensuring they are happy, engaged, and ready to learn. You will work closely with teachers, pastoral staff, and external agencies to provide tailored support for students facing social, emotional, or...

  • Pastoral Learning Support Assistant

    3 weeks ago

    Chipping Ongar, United Kingdom Remedy Education Full time

    Pastoral Learning Assistant The Pastoral Learning Support Assistant will play a key role in supporting the emotional and pastoral well-being of students, ensuring they are happy, engaged, and ready to learn. You will work closely with teachers, pastoral staff, and external agencies to provide tailored support for students facing social, emotional, or...

  • Course Marshall

    6 months ago

    Chipping Ongar, United Kingdom Toot Hill Golf Club Ltd Full time

    Job Summary: We are seeking a dedicated Marshall to join our team. Required weekday afternoons and weekends. The Marshall will be responsible for ensuring the safety and security of the premises while providing excellent customer service. This role requires strong organisational skills and the ability to analyse situations effectively. Immediate start...

  • Custom Radiochemist

    2 weeks ago

    Ongar, Essex, United Kingdom Eurofins USA Full time

    Our Mission: Synthetic Organic ChemistryWe are a leading provider of custom radioisotope labelling services. Our customer base includes prominent pharmaceutical, agrochemical, and specialty chemicals companies throughout Europe, North America, and Japan.We seek an experienced synthetic organic chemist to join our multidisciplinary team. The successful...

  • Account Manager

    7 days ago

    Chipping Ongar, United Kingdom CV-Library Full time

    I have an exciting opportunity for an experienced Account Manager to join a great company based in Ongar. This company offer: A great team and culture!! Hybrid working!! Tuesdays and Thursdays working from home Core hours 9-5 or 8-4 or 10-6 Free onsite parking Fantastic benefits!! such as 26 days starting holiday plus Bank Holidays Career progression and...

  • Services Assistant

    6 months ago

    Ongar, United Kingdom Sainsbury's Full time

    **Location** - Chipping Ongar Store, Sainsbury's Supermarkets Ltd Bansons Lane, Ongar, CM5 9AR **Hours** - Part-time **Contract-Type** - Fixed-Term Assignment **Rate** - £12.00 per hour **Areas of business** - Retail **Job ID** - 236871 **Schedule** Tue 2pm - Tue 9pm Wed 5pm - Wed 9pm Thu 3pm - Thu 9pm Sat 3pm - Sat 9pm - Total hours: 22_ Love...

  • Customer Operations Lead

    1 month ago

    Ongar, Essex, United Kingdom Sainsbury's Full time

    Job Title: Customer Operations LeadAs a Customer Operations Lead at Sainsbury's, you will be responsible for managing the day-to-day operations of a small format supermarket. Your primary focus will be on ensuring that customers have an exceptional shopping experience while also developing the skills and confidence of your team.Key Responsibilities:Manage...

  • Account Manager

    2 days ago

    Chipping Ongar, United Kingdom Adore Recruitment Ltd Full time

    I have an exciting opportunity for an experienced Account Manager to join a great company based in Ongar.This company offer:A great team and culture!!Hybrid working!! Tuesdays and Thursdays working from homeCore hours 9-5 or 8-4 or 10-6Free onsite parkingFantastic benefits!! such as 26 days starting holiday plus Bank HolidaysCareer progression and...

  • Executive Assistant to the Master

    3 weeks ago

    Ongar, Essex, United Kingdom Principal Recruitment Technology Full time

    Our ideal candidate for the Executive Assistant to the Master position will be a highly motivated and experienced administrative professional. As the first point of contact for enquiries and issues, you will provide exceptional customer service and maintain a positive image of our organization.About the PositionYou will be responsible for managing the...

  • Reception and Customer Service

    6 months ago

    Ongar, United Kingdom Places Leisure Full time

    We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and...