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Operations Assistant

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Ongar, Essex, United Kingdom London Drainage Facilities Ltd Full time £23,000
Customer Experience Team Assistant

We are seeking a dynamic and customer-focused individual to join our Customer Experience Team as a Customer Experience Team Assistant. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and driving positive change within our award-winning Drainage Service company.

About the Role

This is an exciting opportunity to join a rapidly expanding company and be part of a team that is passionate about delivering outstanding customer service. As a Customer Experience Team Assistant, you will be responsible for:

  • Liaising with our dedicated plumbing and drainage engineers to schedule follow-on jobs for customers, ensuring seamless service delivery and customer satisfaction.
  • Providing exceptional customer service and support to our customers, responding to their queries and concerns in a timely and professional manner.
  • Working closely with our team to identify and implement process improvements, ensuring that our customer experience is consistently high-quality and meets our company's standards.
Requirements

To be successful in this role, you will need:

  • Previous experience in customer service, inbound/outbound call centres, control rooms, or contact centres, enabling you to hit the ground running and deliver exceptional service from day one.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Strong problem-solving skills, with the ability to think critically and resolve customer issues in a timely and professional manner.
What We Offer

We offer a competitive salary of £23,000 per year, plus a range of benefits and perks designed to support your personal and professional growth, including:

  • Opportunities for career advancement within our rapidly expanding company.
  • Access to industry-leading training and development programs to enhance your skills and expertise.
  • 20 days holiday per year plus 8 bank holidays plus the opportunity to earn 3 days additional leave based on attendance and performance.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we would love to hear from you.