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Customer Experience Team Assistant

2 months ago

Ongar Essex, United Kingdom London Drainage Facilities Ltd Full time €23,000

Customer Experience Team Assistant: Exciting Opportunity with Award-Winning Drainage Service Company - LONDON DRAINAGE FACILITIES

Location : Ongar, Essex

Working hours: 09:00 – 17:30pm Mon-Fri (Saturday rota in place at additional pay)

Salary : £23,000 per annum

Are you ready to be part of something truly special? Our award-winning Drainage Service company, nestled in Ongar, Essex, is expanding its horizons and seeking dynamic individuals to join our journey of growth and success. With over 17 years of industry expertise and a reputation for excellence, we're poised for even greater achievements in the coming year.

Why Us?

At LDF, innovation and ambition are at the core of everything we do. As we continue to expand our services across Central London, the Home Counties, and the Southeast of England, we're on the lookout for forward-thinking individuals who are ready to seize new opportunities and contribute to our legacy of success.

About You:

Are you brimming with ambition and eager to make your mark in a thriving industry? We're seeking individuals who are passionate about delivering exceptional customer experiences and driving positive change. With your positive attitude, excellent communication skills, and a natural flair for problem-solving, you'll thrive in our fast-paced environment.

  • Essential Requirements:

To excel in this role, you must possess the following:

  • Excellent Communication: Strong verbal and written communication skills are essential for effectively liaising with customers and colleagues alike.
  • Out of hours phone rota:

Upon successful completion of probation the candidate will be required to enter into an out of hours phone rota. This will see the successful candidate operate an out of hours service between 17:30pm - 07:30am. This will be rewarded with overtime rates.

  • Previous Experience: Ideally, you have previous experience in customer service, inbound/outbound call centres, control rooms, or contact centres, enabling you to hit the ground running and deliver exceptional service from day one.
  • Professionalism: You must have the ability to deal professionally, calmly, and tactfully with customers, always maintaining strict confidentiality.
  • Ability to Smile: A positive attitude and the ability to maintain a friendly demeanour, even in challenging situations, will set you apart as a customer service superstar.

A Day in the Life:

Join our team as a Customer Experience Team Assistant and immerse yourself in a role that offers endless opportunities for growth and development. Your typical tasks will include:

  • Answering High-Volume Inbound Calls: Be the first point of contact for our valued customers, providing timely assistance with specific enquiries and efficiently booking jobs to meet their needs.
  • Updating Worksheets: Keep track of changes and statuses for each customer job, ensuring accuracy and efficiency in our operations.
  • Providing Personalised Customer Service: Deliver a high level of personalised customer service at all times, going above and beyond to exceed customer expectations and build lasting relationships.
  • Liaising with Engineers: Collaborate closely with our dedicated plumbing & drainage engineers to schedule follow-on jobs for customers, ensuring seamless service delivery and customer satisfaction.

With our commitment to nurturing talent and fostering a culture of innovation, you'll be empowered to make a real difference and drive our company forward.

Perks & Benefits:

In addition to a competitive salary of £23,000 per year, we offer a range of perks and benefits designed to support your personal and professional growth, including:

  • Opportunities for career advancement within our rapidly expanding company
  • A supportive work environment that values your contributions and encourages collaboration
  • Access to industry-leading training and development programs to enhance your skills and expertise
  • Recognition for your hard work and dedication through our employee appreciation initiatives
  • 20 days holiday per year plus 8 bank holidays plus the opportunity to earn 3 days additional leave based on attendance & performance

Ready to Join Us?

If you're ready to embark on an exciting career journey with a company that's committed to your success, then we want to hear from you Take the first step towards a brighter future by applying today and become part of our dynamic team.

Apply Now:

Send your CV and cover letter to john.pierce@london-drainage.com and let's explore the possibilities together

Due to our remote location, candidates need to have access to their own vehicle.