Customer Assistant

5 months ago


Essex, United Kingdom Marks & Spencer Full time

**Customer Assistant - Foods**
**Temporary Position**
**Shift Pattern**
**Sun 07:00-11:00**
**Mon 05:00-09:00**
**Tues 05:00-09:00**
**Thurs 05:00-09:00**

**Purpose**
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve

**Key Accountabilities**
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices

**Key Capabilities**
- Understands how M&S operates,it’sstrategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection

**Technical Skills/ Experience**
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles

**Key Relationships and Stakeholders**
- Customers
- Colleagues
- Store Leadership
- BIG

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

Essex, ESSEX, ENGLAND;
Mayflower Basildon SF


  • Customer Assistant

    4 months ago


    Essex, United Kingdom Marks & Spencer Full time

    **Customer Assistant - Foods** **Temporary Position** **Shift Pattern** **Monday 05:00 - 09:00** **Tuesday 05:00 - 09:00** **Thursday 05:00 - 09:00** **Saturday 05:00 - 09:00** **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open...

  • Customer Assistant

    5 months ago


    Essex, United Kingdom Marks & Spencer Full time

    **Customer Assistant - Operations** **Temporary Position** **Due to the requirements of this role we cannot accept anyone under the age of 18 this is to comply with the relevant legal training, This is largely warehouse based. it will involve loading and unloading deliveries, movement of stock/equipment, as well as time spent in the walk in fridge/freezer....


  • Essex, United Kingdom South East Full time

    Come join our fantastic team.We love to entertain! It’s in our DNA!... and it’s not just about bowling.We have lots more to offer from Houdini’s Escape Rooms, to Karaoke rooms, 4DLaser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fullylicensed bars including cocktails, and of course our fabulous food menu. We have something fun for...


  • Essex, United Kingdom Tenpin Ltd Full time

    Customer Service Assistant - EssexCome join our fantastic team.We love to entertain! It's in our DNA!... and it's not just about bowling. We have lots more to offer from Houdini's Escape Rooms, to Karaoke rooms, 4D Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food...


  • Essex, United Kingdom Tenpin Ltd Full time

    Customer Service Assistant - EssexCome join our fantastic team.We love to entertain! It's in our DNA!... and it's not just about bowling. We have lots more to offer from Houdini's Escape Rooms, to Karaoke rooms, 4D Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food...


  • Essex, United Kingdom Essex County Council Full time

    **About the role** **Customer Service Assistant - Across Essex** Permanent, Part Time Up to £22,361 per annum (FTE) Location: Essex Working Style: Fixed-base worker Come and join us in Libraries where we’re starting to reimagine what our libraries are going to be and help our present and future customers have the best experience possible. We are...


  • Essex, United Kingdom Marks & Spencer Full time

    **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in town’ standards - Serve and sell across all channels brilliantly well - Be the voice of our...


  • Essex, United Kingdom Essex County Council Full time

    About the role **Customer Services Assistant - Essex Libraries** Permanent, Full Time Up to £22,361 per annum (FTE) Location: Essex Come and join us in Libraries where we’re starting to reimagine what our libraries are going to be and help our present & future customers have the best experience possible. These are permanent positions. We have 2...


  • Essex, United Kingdom Essex County Council Full time

    **About the role** **Customer Service Assistant - Across Essex** Permanent, Full Time Up to £22,361 per annum Location: Essex Working Style: Fixed-base worker Come and join us in Libraries where we’re starting to reimagine what our libraries are going to be and help our present and future customers have the best experience possible. We have 4...


  • Essex, United Kingdom CCR Recruitment Group Full time

    Customer Service AdvisorOur client, a fast-growing specialist in their field, is seeking a strong Customer Service Advisor to join their team. This is a key customer-facing role, predominantly telephony-based, where you will assist clients' customers in finding the right solution to their queries.Daily Duties:Answer incoming calls to discuss and arrange...


  • Essex, United Kingdom CCR Recruitment Group Full time

    Customer Service AdvisorOur client, a fast-growing specialist in their field, is seeking a strong Customer Service Advisor to join their team. This is a key customer-facing role, predominantly telephony-based, where you will assist clients' customers in finding the right solution to their queries.Daily Duties:Answer incoming calls to discuss and arrange...


  • Essex, United Kingdom Tenpin Ltd Full time

    Customer Service AssistantWe are seeking a highly motivated and enthusiastic Customer Service Assistant to join our team at Tenpin Ltd. As a key member of our team, you will be responsible for delivering exceptional customer experiences and providing outstanding service to our customers.Key Responsibilities:Provide exceptional customer service and support to...


  • Essex, United Kingdom Tenpin Ltd Full time

    Customer Service AssistantWe are seeking a highly motivated and enthusiastic Customer Service Assistant to join our team at Tenpin Ltd. As a key member of our team, you will be responsible for delivering exceptional customer experiences and providing outstanding service to our customers.Key Responsibilities:Provide exceptional customer service and support to...


  • Essex, United Kingdom Tenpin Ltd Full time

    Customer Service AssistantWe are seeking a highly motivated and enthusiastic Customer Service Assistant to join our team at Tenpin Ltd. As a key member of our team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers have a fantastic time at our centres.Key Responsibilities:Provide outstanding customer...


  • Essex, United Kingdom Tenpin Ltd Full time

    Customer Service AssistantWe are seeking a highly motivated and enthusiastic Customer Service Assistant to join our team at Tenpin Ltd. As a key member of our team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers have a fantastic time at our centres.Key Responsibilities:Provide outstanding customer...


  • Essex, United Kingdom International Decorative Surfaces Limited Full time

    **To Exceed Your Potential. It's got to be IDS.** International Decorative Surfaces are a people business; our customers come to us and stay with us because we have highly trained and loyal staff that are very much a part of their local community. We are proud that our people are long serving and that they are able to work and develop themselves in a...


  • Essex, United Kingdom International Decorative Surfaces Limited Full time

    **To Exceed Your Potential. It's got to be IDS.** International Decorative Surfaces are a people business; our customers come to us and stay with us because we have highly trained and loyal staff that are very much a part of their local community. We are proud that our people are long serving and that they are able to work and develop themselves in a...


  • Essex, United Kingdom Tenpin Ltd Full time

    Customer Service AssistantWe are seeking a highly motivated and enthusiastic Customer Service Assistant to join our team at Tenpin Ltd. As a key member of our team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers have a fantastic time at our centres.Key Responsibilities:Provide outstanding customer...


  • Essex, United Kingdom Tenpin Ltd Full time

    Customer Service AssistantWe are seeking a highly motivated and enthusiastic Customer Service Assistant to join our team at Tenpin Ltd. As a key member of our team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers have a fantastic time at our centres.Key Responsibilities:Provide outstanding customer...

  • Customs Clerk

    3 weeks ago


    Essex, United Kingdom Red Recruit Ltd Full time

    Our client is a fast-growing logistics company specialising in freight distribution and warehousing. They are currently looking to appoint an experienced Customs Clerk to strengthen their existing customs team at their UK division in Thurrock. As Customs Clerk, your typical day will involve liaising with customers, customs authorities, coordinating customs...