Customer Service Assistant

2 weeks ago

Essex, United Kingdom Essex County Council Full time

**About the role**

**Customer Service Assistant - Across Essex**

Permanent, Part Time

Up to £22,361 per annum (FTE)

Location: Essex

Working Style: Fixed-base worker

Come and join us in Libraries where we’re starting to reimagine what our libraries are going to be and help our present and future customers have the best experience possible.

We are recruiting for permanent Customer Services Assistants across our Essex Libraries. This is a part-time position working either 18.5 hours or 28 hours per week which will include weekend working. The salary will be pro rata-ed based on the hours you are offered.
- 18.5 hours - pro rata salary will be £11,180.50 per annum
- 28 hours - pro rata salary will be £16,921.83 per annum

We have 4 quadrants. These are Mid, North, South and West Essex. We’ll tell you more about the quadrants at the interview stage. Roughly speaking:

- Mid Essex: covers Braintree, Chelmsford, South Woodham Ferrers, Stock and places in between.
- North Essex: covers Clacton, Colchester, Wivenhoe, and surrounding areas.
- South Essex: covers Basildon, Billericay, Burnham on Crouch, etc.
- West Essex: covers Brentwood, Epping, Loughton and areas in the West.

Due to the different areas where you may work, a full UK driving licence is preferred. Expenses are paid using our Essex County Council payment system.

**The Role**

You’ll join a service that is undergoing change. Libraries around the UK are evolving to meet the differing demands of our customers. The demands are often different dependent on the location of our Libraries and this is where your knowledge will be invaluable. You’ll support with book circulation and issuing, signpost customers to different services and be our ears and eyes for what makes the difference to our customers. We want you to feel proud to play your role.

**The Opportunity**

Our Customer Service team are at the heart of what we do
- they are the face of our libraries and our driving force. To join them you’ll need to be confident helping a diverse range of customers, with demands that change daily. We have an inclusive environment - your experience, your age and your perspectives are welcome in our team.***

**Key Responsibilities**
- First and foremost - you like helping people. If you’ve got some IT skills - self-taught or not, that’s ideal. We use self-service equipment, and our customers need your empathy and patience at all time.
- Health & Safety is key to what we do. We’d like you to be the kind of person who sees things that need sorting, and help sort them out.
- You’ll help out with promotional activities - we generate income in all our libraries and value your ideas. Especially ones that can be rolled out across all Libraries.
- Assisting customers to use the library catalogue and learn to use the full library offer.
- Ensure seamless stock circulation and management, involving sorting, shelving, tidying, and handling reservations, fines, and membership activities.
- Data drives us - you’ll help us look at it in different ways, ensuring that we focus on the customer and staff to improve what we offer.
- Our smaller libraries have less staff so we’ll ask you to help out with unlocking / locking up, and ask you to be a trusted keyholder.

**Experience and Qualifications**:

- Possession of a Driving Licence - Preferred
- Demonstration that you know how to use IT systems, or have the ability to learn
- Customer service experience in any area
- Confidence in speaking to our customers and signposting them to Library services, other parts of the Council services and our partner organisations.
- Enthusiasm and ideas
- Enjoy working within a team to make us as brilliant as possible.

We are dedicated to building a team that reflects the diverse community we serve. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Together, let's create a welcoming and inclusive library experience for everyone. to be part of our vibrant and diverse team

To read more about us please visit: Climate, Environment and Customer Services

**Why Essex?** Essex County Council has a location to be proud of. Our 1,300 square miles stretch from Constable Country to the Thames Estuary, from the dynamic M11 corridor to the traditional seaside resorts of Clacton and Walton. England’s oldest town, Colchester, and two of its newest - Basildon and Harlow - are right here. Along with the City of Chelmsford, the county town, they form our major population centres. It means real choice and makes Essex the ideal place for your career.

We’re also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

**What you should do next**

Essex County Council is committed to safeguarding and promoting the welfare of childr

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