Customer Service Advisor
5 months ago
Customer Service Advisor
Contract: Perm
Resourcing Group are recruiting for an experienced Customer Service Advisor to join a maintenance contractor in Loughton.
**Your role and responsibilities**:
- Prepare, as required, official orders for authorisation and issuing to contractors and/or suppliers
- Deal with all initial matters relating to rechargeable work including letters, invoices and records
- Assist as required with documentation and administration within the Repairs Service
- Follow up works instructions as necessary
- Deal with any routine queries and any associated telephone calls and correspondence
**Qualifications and experience**:
- Relevant or equivalent experience in a planning team or customer service setting.
GCSE or equivalent in Maths & English
- Demonstrate a good understanding of safeguarding issues commensurate with the role
- Experience of working within a target driven environment
- Experience of dealing with challenging situations
- Previous experience of offering high levels of customer service and dealing with feedback from customers over the phone, in writing and in person
**Salary & Benefits**
- £23k PA BO
- Opportunity to earn a performance related cash bonus of up 15% of salary
- Pension scheme contributions set at 7% of salary
- Life Insurance cover at 4 x your annual salary
- Private health care
- 25 days a year holiday, plus bank holidays
Resourcing Group is acting as an Employment Agency in relation to this vacancy.
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