Operations Assistant
21 hours ago
London Drainage Facilities Ltd is seeking a dynamic individual to join our Customer Experience Team as a Customer Experience Team Assistant. This exciting opportunity is perfect for those passionate about delivering exceptional customer experiences and driving positive change.
About the RoleWe are looking for a highly motivated and organized individual to assist our Customer Experience Team in delivering seamless service delivery and customer satisfaction. The successful candidate will collaborate closely with our dedicated plumbing & drainage engineers to schedule follow-on jobs for customers.
Key Responsibilities- Assist in scheduling follow-on jobs for customers
- Collaborate with engineers to ensure seamless service delivery
- Provide exceptional customer service and support
- Contribute to a positive and dynamic team environment
To excel in this role, you must possess:
- Previous experience in customer service, inbound/outbound call centres, control rooms, or contact centres
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong organizational and time management skills
As a Customer Experience Team Assistant, you will have the opportunity to work with a dynamic and award-winning company, with a competitive salary of £23,000 per year. You will also have access to industry-leading training and development programs, as well as a range of perks and benefits designed to support your personal and professional growth.
Due to our remote location, candidates must have access to their own vehicle.
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