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Order Administrator

2 months ago

Hemel Hempstead, United Kingdom Smiths Detection Full time

Are you ready to make an impact in a role where organization, customer focus, and accuracy are key? We're seeking talented individuals for two critical roles in our Hemel Hempstead office - this is a hybrid role, requiring you to be site based 3 days a week.


Unfortunately we are unable to provide sponsorship.


Order Administrator and RMA Order Administrator. Both positions are central to ensuring seamless order and returns processes, supporting efficient production, and meeting customer satisfaction.


Order Administrator

In this role, you'll manage internal, external, and return orders, ensuring accuracy and reliability for factory planning. With a strong focus on compliance and trade operations, you'll oversee order flow, track progress, and keep stakeholders informed to ensure smooth order fulfillment.


Key Responsibilities:

  • Coordinate customer sales orders, maintaining adherence to promised dates and operational trade compliance.
  • Perform root cause analysis on material availability changes, managing impacts on On-Time Delivery (OTD).
  • Engage with Planning and Materials teams for streamlined order processing.
  • Keep customers and sales managers updated on order statuses and delivery dates.


Qualifications:

  • Knowledge of ERP systems (SAP is a plus) and proficiency in Microsoft Office.
  • Strong communication skills and a proactive, results-oriented approach.
  • Background in SIOP-driven businesses, ideally with supply chain experience.
  • Ability to handle details meticulously while adapting quickly to change.


RMA Order Administrator

The RMA Order Administrator manages returns orders, from entry to final shipment, ensuring efficient factory planning. Your role will drive continuous improvement in returns processes, focusing on compliance and documentation, customer communication, and order tracking.


Key Responsibilities:

  • Manage returns processing and achieve OTD (On time delivery) and inventory targets.
  • Ensure operational trade compliance, coordinating all necessary documentation.
  • Handle order acknowledgments, invoicing, and SAP updates for RMA.
  • Keep stakeholders informed on return order progress and coordinate with Planning teams for accurate demand fulfillment.


Qualifications:

  • SAP experience is essential, along with strong organizational skills.
  • Background in Material Requirements Planning and knowledge of trade compliance.
  • Excellent customer service abilities, with experience managing high-pressure, deadline-driven environments.
  • Analytical skills and attention to detail for effective reporting and decision-making.


We offer a collaborative environment where continuous improvement is valued. Both roles involve working closely with cross-functional teams to support critical operations. If you're adaptable, motivated, and ready to take ownership of your work, we want to hear from you


About Smiths

At Smiths we apply leading-edge technology to design, manufacture and deliver market-leading innovative solutions that meet our customers' evolving needs and touch the lives of millions of people every day.


We are a FTSE100, global business of around 14,600 colleagues, based in 50+ countries. Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity, and supporting new homes.


Our products and services are often critical to our customers’ operations, while our proprietary technology and high service levels help create competitive advantage.


We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge and are attracted by the idea of working at a business with a 170+ year history of innovation, and five global divisions, all experts in their field.


Diversity and Inclusion:

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity. We have several employee-led Employee Resources Groups (women@work, Black Employees Network, Veterans, Pride Network) providing support, enhancing career development, and contributing to personal development in the work environment and beyond.

At no time during the hiring process will Smiths Detection, Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (www.smithsdetection.com/careers)or LinkedIn.