Order Management Administrator

7 months ago

Hemel Hempstead, United Kingdom Smiths Group Full time

REF:
- DETECTIONEMEA01775- DIVISION:
- Smiths Detection- JOB FUNCTION:
- Customer ServiceSMITHS DETECTION MAKING THE WORLD A SAFER PLACE

Every minute of every day, in nearly every country across the globe, Smiths Detection people and technology make the world a safer place. We safeguard people, business and infrastructure with the latest innovations and screening technology for aviation, ports, borders, defense, and security across 55 countries around the globe

Life At Smiths
- **Global leader**: We impact critical systems every day with sites in 17 countries and six centers of research excellence. From pioneering to powering life-changing innovation, we’re delivering threat detection and screening solutions to safeguard the world from threat
- **Digital growth**: A key part of our capability is the integration of digital technology across our business and our operations in more than 55 countries, will be critical to our continued success
- **Exciting opportunities**: Our growth is creating exciting opportunities to work with experts in physics, chemistry, electronics, mechanics, production, computer science, and AIML
- **International environment**: With some projects, work requires global collaboration and the potential to travel and grow with the business-
**Job Description**:
The facility at Hemel Hempstead manufactures trace detection equipment based on Ion Mobility Spectrometry technology and products such as the Ionscan 600 and the Lightweight Chemical Detector have an excellent reputation for performance and reliability in worldwide use.
- In this role, you will ensure all external /internal and returns orders are managed correctly through the factory. You must ensure an accurate demand plan and SIOP for all Smiths Detection factories by analysing and driving corrective actions. The role is responsible for the reliability of demand used for factory planning, driving a reductionDuties and Responsibilities(include, but not limited to)
- Manage the adherence to the original promise date agreed at order acceptance.
- Root cause analysis for any changes to Material Availability Date (MAD), capturing impacts to OTD.
- Achievement of On Time Delivery (OTD) and inventory turns targets for the business.
- Overall responsibility for operational trade and compliance ensuring all relevant documentation (EUCs/Export licenses/Import Permits/Credit Terms) are in position before the equipment is ready to ship.
- Co-ordinating Order Management of customer sales orders / Stock transport orders (STO) / RMA in SAP
- Manage timely creation of order acknowledgments, delivery notes for sales orders, STO, RMA, and generate invoices where required.
- Ensure up front order information check lists are maintained in advance of order being loaded to SAP with MAD.
- Working in partnership with the planning team to ensure successful execution of production plan.
- Be part of a culture of continuous improvement.
- Working with Intercompany stake holders to Update Sales orders in SAP in the event of changes.
- Keep Customers and Sales managers aware of any changes / delays in delivery dates
- Provide return materials authorization (RMA) to co-ordinate the customer return of goods
- Supporting RMA function, coordinating with internal and external customers.
- Maintain records of status of repair, and generate new service orders for incoming product repairs/disposals
- Prepare and distribute quotations for products and service activity.
- Manage Order book updates to effectively track progress of Order status, and use as means of taking actions and escalations
- Report weekly performance at Tier 2 review for Order Management Metrics with the support of Power BI tools.
- Report on monthly OTD performance, summarizing data from week-on-week data analysis.

About you
- Experience of SAP is essential, with intermediate knowledge of Microsoft Word, Power point and Excel
- Great People Skills, being able to effectively communicate to stake holders.
- Energetic, results oriented, driven individual, that is able to learn and adapt very quickly to change.
- Experience of working in a SIOP driven business, being previously from Supply Chain background,
- An understanding of the Operational Trade and Compliance laws that govern the business
- Self-motivated, pro-active, punctual, and shows attention to detail.
- Understanding of Material Requirements Planning and the levers that drive the business
- Possess valuable analytical skills that support root cause analysis and data management for reporting and escalations.
- Exceptional Organizational skills are a must.

- Join us for a great career and competitive compensation & benefits whilst keeping the world a safer place.Diversity & Inclusion

At no time during the hiring process will Smiths Detection, Smiths Group, nor any of our recruitment partners ever request payment to enable participation - including, but not limited to, interviews or testing.

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