Order Management Specialist

4 weeks ago

Hemel Hempstead, United Kingdom Smiths Detection Systems Ltd Full time

**About this role**
In this role, you will ensure all external /internal and returns orders are managed correctly through the factory. You must ensure an accurate demand plan and SIOP for all Smiths Detection factories by analysing and driving corrective actions
- The role is responsible for the reliability of demand used for factory planning, driving a reduction.

**About you**
- User experience of SAP preferred, but other ERP/MRP will absolutely be considered, with intermediate knowledge of Microsoft Word, Power point and Excel.
- Great People Skills, being able to effectively communicate to stake holders.

Energetic, results oriented, driven individual, that is able to learn and adapt very quickly to change.
- Experience of working in a Sales, Inventory, and Operations Planning driven business, being previously from Supply Chain background.
- An understanding of the Operational Trade and Compliance laws that govern the business
- Self-motivated, pro-active, punctual, and shows attention to detail.

Understanding of Material Requirements Planning and the levers that drive the business
- Possess valuable analytical skills that support root cause analysis and data management for reporting and escalations.

**What you'll be doing**
- Manage the adherence to the original promise date agreed at order acceptance.

Root cause analysis for any changes to Material Availability Date (MAD), capturing impacts to OTD.
- Achievement of On Time Delivery (OTD) and inventory turns targets for the business.

Overall responsibility for operational trade and compliance ensuring all relevant documentation (EUCs/Export licenses/Import Permits/Credit Terms) are in position before the equipment is ready to ship.
- Co-ordinating Order Management of customer sales orders / Stock transport orders (STO) / RMA in SAP
- Manage timely creation of order acknowledgments, delivery notes for sales orders, STO, RMA, and generate invoices where required.
- Ensure up front order information check lists are maintained in advance of order being loaded to SAP with MAD.
- Working in partnership with the planning team to ensure successful execution of production plan.
- Be part of a culture of continuous improvement.
- Working with Intercompany stake holders to Update Sales orders in SAP in the event of changes.
- Keep Customers and Sales managers aware of any changes / delays in delivery dates
- Provide return materials authorization (RMA) to co-ordinate the customer return of goods
- Supporting RMA function, coordinating with internal and external customers.
- Maintain records of status of repair, and generate new service orders for incoming product repairs/disposals
- Prepare and distribute quotations for products and service activity.
- Manage Order book updates to effectively track progress of Order status, and use as means of taking actions and escalations
- Report weekly performance at Tier 2 review for Order Management Metrics with the support of Power BI tools.
- Report on monthly OTD performance, summarizing data from week-on-week data analysis.

**Diversity & Inclusion**

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00-£32,000.00 per year

**Benefits**:

- Life insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

**Experience**:

- Supply chain: 3 years (preferred)
- Order management system: 3 years (required)
- Sales administration: 3 years (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: LMOMA

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