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Sales Administrator/ Order Taker

2 months ago

London, United Kingdom Progresso Search Full time

Our client is a well known FMCG Drinks company that own venues and supply to companies throught the UK. They are looking for someone experienced in high volume Sales Orders and able to deal with detailed complex orders.

This is an office based Role in North London Totenham area

Duties include:

  • Taking and processing orders via telephone, from sales representatives, by email, Excel and also via bespoke food and beverage platforms such as F&B, Swiftcloud, and Procure Wizard.
  • Once order taken checking its within its agreed terms and if not listing on held orders for credit control sign off
  • Advising customers of out of stock items and offering replacement stock
  • Liaising with customer, drivers and transport manager regarding deliveries
  • Liaising with the Leeds depot on required stocks and upcoming deliveries both by Maddex and daily couriers
  • Organising last minute couriers for customers who require additional stock outside of their normal delivery day.
  • Invoicing orders once picked by our warehouse operators
  • Raising credit notes for prices discrepancies, out of stock items
  • Understanding how the return of stock system operates
  • Ensuring that all paperwork regarding delivery has been returned at the end of the day I e proof of delivery has been signed and dated and if any shortages have been noted that they are investigated accordingly.
  • Dealing with Ullage claims for out of date beer/faulty kegs
  • liaising with buyers regarding stock issues and putting together the daily out of stock list
  • Processing free stock, samples and collections for buyers and account managers
  • Processing volume reports for customers
  • Booking daily couriers for daily, weekly out of London delivery’s and last minute orders. Updating costs on courier spreadsheet along with confirming charges and signing off invoices for accounts payable. Invoicing customers who agreed to pick up the cost.
  • Taking card payments over the telephone
  • Scanning and Filing of all invoices along with transition to archive room when required
  • Moving the today’s scanning to the invoice folder on a daily basis
  • Dealing with general customer queries regarding orders and deliveries on a day to day basis
  • Any other administration tasks that may arise

Requirements:

  • An excellent telephone manner
  • Excellent attention to detail coupled with a good memory
  • A good working knowledge of Excel
  • Able to remain calm under pressure
  • Evidence of taking complex orders in past roles.

The normal working week will comprise of 39.5 hours per week. This will consist of one early start 7am to 4pm and one late finish of 11am to 8pm the remainder will be 9-6pm with a 5.30 finish on a Friday. Saturday’s to be worked on a rota basis 9-2pm which is overtime and currently1 in 6. Bank Holidays will also be operated on a rota basis and paid as overtime.

Please note the early and late shift will not start until the probation period has been signed off.

Due to the nature of our business we are unable to take Holidays in November/ December as this is one of our busiest times of the year. This also apply’s to any week that a bank holiday exists