Order Taker Coordinator

2 weeks ago

London, Greater London, United Kingdom The Peninsula London Full time

The Peninsula London is seeking a skilled Coordinator - Order Taker to join our Room Service department. This critical service plays a vital role in delivering exceptional guest experiences, providing discreet yet high-quality dining services within the comfort of guests' private rooms.

Key Responsibilities:

  • Perform pre-service and post-service procedures as per standard, handle guest inquiries, complaints, and special requests promptly and professionally.
  • Clearly follow data entry standards when receiving guest orders and requests from various mediums and phone calls, ensuring accuracy and understanding in following the sequence of service.
  • Have exceptional menu knowledge, focusing on preferences and allergens, and understand all food and beverage items ordered, including ingredients, methods of preparation, and proper service, while adhering to health and safety regulations.
  • Utilize the POS system, reservation system, and hotel applications, process payments, and ensure accuracy as per policies and procedures in place.
  • Ensure proper ordering, receiving, storing, delivering, and circulation of service requirements, amenities, minibar requirements, and inventory, while practicing accountability.
  • Attend and participate in all scheduled meetings and trainings.

Requirements:

  • Prior experience in a similar role within a luxury environment.
  • Good knowledge of food and beverage.
  • Friendly and positive attitude.
  • Excellent time management and organization, and high adaptability.
  • Flexibility and capability of working under pressure.

The Peninsula London offers a comprehensive benefits package, including:

  • Excellent salary package.
  • Generous service charge distributed equitably to all colleagues.
  • Life Insurance.
  • Enhanced company contribution on pension plan.

Additionally, we provide:

  • Medical cash plans, including optical and dental coverage.
  • Enhanced maternity and paternity leave plan.
  • State-of-the-art heart of house facilities, including a gym, fitness classes, relaxation room, contemplation room, and nursing mothers' room.
  • Colleague restaurant with healthy and balanced 24/7 food offerings.
  • On-site occupational health and safety nurse and wellbeing education sessions.

We are committed to providing a supportive and inclusive work environment, where our colleagues can thrive and grow. If you are a motivated and experienced professional looking for a new challenge, please submit your CV for consideration.

The Peninsula London is ideally situated in the heart of Belgravia, with stunning views over Hyde Park Corner and Wellington Arch. Our newly built hotel is designed to harmonize with surrounding heritage buildings, offering easy access to the city's most iconic attractions, including Three Royal Parks, Buckingham Palace, Harrods, and Big Ben. Our 190 light-filled guest rooms and suites have been exquisitely designed by Peter Marino, and our gathering spaces include several world-class restaurants and bars, including Brooklands, helmed by Michelin-starred Chef Director Claude Bosi, the idyllic Peninsula Spa, and a luxury retail arcade.

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