Order Taker Coordinator

7 days ago

London, Greater London, United Kingdom The Peninsula London Full time

The Peninsula London is seeking a skilled Coordinator - Order Taker to join our Room Service department. This critical service plays a vital role in enhancing the guest experience, providing discreet yet exceptional dining service within the comfort of their private rooms.

Key Responsibilities:

  • Perform pre-service and post-service procedures as per standard, handle guest inquiries, complaints, and special requests promptly and professionally.
  • Clearly follow data entry standards when receiving guest orders and requests, ensuring accuracy and understanding in following the sequence of service.
  • Have exceptional menu knowledge, with a focus on preferences and allergens, and understand all food and beverage items ordered, including ingredients, methods of preparation, and proper service, while complying with health and safety regulations.
  • Utilize the POS system, reservation system, and hotel applications, process payments, and ensure accuracy as per policies and procedures in place.
  • Ensure proper ordering, receiving, storing, delivering, and circulation of service requirements, amenities, minibar requirements, and inventory, while practicing accountability.
  • Attend and participate in all scheduled meetings and trainings.

Requirements:

  • Prior experience in a similar role within a luxury environment.
  • Good knowledge of food and beverage.
  • Friendly and positive attitude.
  • Excellent time management and organization, and high adaptability.
  • Flexibility and capability of working under pressure.

The Peninsula London offers a comprehensive benefits package, including:

  • Excellent salary package.
  • Generous service charge distributed equitably to all colleagues.
  • Life Insurance.
  • Enhanced company contribution on pension plan.

Additionally, we provide:

  • Medical cash plans, including optical and dental coverage.
  • Enhanced maternity and paternity leave plan.
  • State-of-the-art heart of house facilities, including a gym, fitness classes, relaxation room, contemplation room, and nursing mothers' room.
  • Colleague restaurant with healthy and balanced 24/7 food offerings.
  • On-site occupational health and safety nurse and wellbeing education sessions.

We are an equal opportunities employer and welcome applications from all qualified candidates.

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