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Servicing Coordinator

2 months ago


Havant, United Kingdom Adecco Full time

We are currently seeking a highly motivated and customer-oriented individual to join our client's team as a Servicing Coordinator. As a Servicing Coordinator, you will play a crucial role in providing exceptional service to their diverse customer base. If you have excellent communication skills and a passion for delivering outstanding customer experiences, this is an opportunity you don't want to miss

Responsibilities:

  • Coordinating reactive repairs, workshop repairs, and trial equipment as required.
  • Ordering parts for repairs and maintenance, and scheduling and booking engineers based on customer requests.
  • Liaising with customers and our operations team to ensure timely deliveries.
  • Providing customers with the necessary knowledge to help maintain and care for their products.
  • Assisting the customer service team in handling customer queries/customer complaints by promptly responding to calls and emails.
  • Proactively troubleshooting queries on the phone to provide resolution as quickly as possible.
  • Carrying out any other reasonable instructions to support our client's business.
  • Demonstrating and upholding the organisation's core values in all aspects of your work.

Requirements:

  • Strong communication skills with a focus on clarity and empathy.
  • Excellent phone etiquette and active listening abilities.
  • Attention to detail.