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Service Coordinator

2 months ago


Havant, United Kingdom Universal Business Team Full time
Job Description

Service Administrator

At Universal Business Team, we are seeking a highly skilled and customer-focused Service Administrator to join our team. As a Service Administrator, you will play a vital role in ensuring customer satisfaction by managing repairs, coordinating trial equipment, and handling customer complaints with professionalism and empathy.

Key Responsibilities:
  • Coordinate Repairs & Equipment Management: Oversee reactive and workshop repairs, coordinate trial equipment, and ensure parts are ordered and engineers scheduled efficiently.
  • Customer Liaison: Provide customers with the information they need to maintain and care for their products, while resolving any product quality issues.
  • Support Sales & Service Teams: Collaborate with the sales and service teams to maximise efficiency and help drive business growth.
Requirements:
  • Previous Experience: Previous experience in a team leader or supervisory role, ideally within customer service or a complaints department.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to stay calm under pressure.
  • Communication Skills: Excellent communication skills, and a positive, empathetic approach to resolving customer issues.
  • Attitude: A friendly and proactive attitude, with the professionalism to handle complaints effectively.
Benefits:
  • Salary: £25,000 - £30,000 per annum, plus bonus
  • Holidays: 23 days holiday, plus 8 bank holidays
  • Pension: NEST Pension
  • Perks: Free parking and fully-stocked kitchen
  • Working Hours: Flexible working hours (Monday - Friday, 8am-5pm)