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Service Coordinator
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Service Administrator
At Universal Business Team, we are seeking a highly skilled and customer-focused Service Administrator to join our team. As a Service Administrator, you will play a vital role in ensuring customer satisfaction by managing repairs, coordinating trial equipment, and handling customer complaints with professionalism and empathy.
Key Responsibilities:- Coordinate Repairs & Equipment Management: Oversee reactive and workshop repairs, coordinate trial equipment, and ensure parts are ordered and engineers scheduled efficiently.
- Customer Liaison: Provide customers with the information they need to maintain and care for their products, while resolving any product quality issues.
- Support Sales & Service Teams: Collaborate with the sales and service teams to maximise efficiency and help drive business growth.
- Previous Experience: Previous experience in a team leader or supervisory role, ideally within customer service or a complaints department.
- Problem-Solving Skills: Strong problem-solving skills, with the ability to stay calm under pressure.
- Communication Skills: Excellent communication skills, and a positive, empathetic approach to resolving customer issues.
- Attitude: A friendly and proactive attitude, with the professionalism to handle complaints effectively.
- Salary: £25,000 - £30,000 per annum, plus bonus
- Holidays: 23 days holiday, plus 8 bank holidays
- Pension: NEST Pension
- Perks: Free parking and fully-stocked kitchen
- Working Hours: Flexible working hours (Monday - Friday, 8am-5pm)