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Service Operations Coordinator

2 months ago

Havant, United Kingdom Universal Business Team Full time

Job Title: Service Operations Coordinator

Job Summary:

We are seeking a highly skilled Service Operations Coordinator to join our team at Universal Business Team. As a Service Operations Coordinator, you will play a vital role in ensuring customer satisfaction by managing repairs, coordinating trial equipment, and handling customer complaints with professionalism and empathy.

Key Responsibilities:

  • Coordinate Repairs & Equipment Management: Oversee reactive and workshop repairs, coordinate trial equipment, and ensure parts are ordered and engineers scheduled efficiently.
  • Customer Liaison: Provide customers with the information they need to maintain and care for their products, while resolving any product quality issues.
  • Support Sales & Service Teams: Collaborate with the sales and service teams to maximise efficiency and help drive business growth.

Requirements:

  • Previous experience in a team leader or supervisory role, ideally within customer service or a complaints department.
  • Strong problem-solving skills, with the ability to stay calm under pressure.
  • Excellent communication skills, and a positive, empathetic approach to resolving customer issues.
  • A friendly and proactive attitude, with the professionalism to handle complaints effectively.

Benefits:

  • Salary: £25,000 - £30,000 per annum, plus bonus
  • 23 days holiday, plus 8 bank holidays
  • NEST Pension
  • Free parking and fully-stocked kitchen
  • Flexible working hours (Monday - Friday, 8am-5pm)