Service Desk Manager
3 days ago
As the Service Desk Manager, you will lead a team responsible for delivering first- and second-line technical support. Your role includes ensuring the team supports existing and emerging IT services effectively while providing technical input to project teams. You will also drive the professional development of the support team to prepare them for current challenges and future projects, as well as monitor and manage service desk performance and Service Level Agreements (SLAs). Tech:AzureOffice 365ITIL certificationService Desk Management:Daily oversight of the Service Desk team.Manage incidents and service requests through their full lifecycle.Conduct first-line investigation and diagnosis for all incidents and service requests.Ensure incidents are correctly assigned, prioritized, and the backlog is effectively managed.Incident Management:Optimise, automate, maintain, and report on incident management systems and processes.Ensure clear and consistent communication, leveraging automation where possible.Prepare a monthly incident reporting pack, including insights, data, trend analysis, and executive summaries.Lead monthly incident management forums, retrospectives, and lessons learned sessions.Governance and Compliance:Maintain up-to-date documentation for the Incident Management Process and relevant policies.Ensure all systems comply with regulatory requirements and are auditable.Drive business awareness and accountability among service owners regarding incident responsibilities.What’s in it for you? 25 days + BankL&D budget to enhance your professional and personal skillsHybrid workingPensionFlexi benefits – health care, perks, techWellbeing benefitsProcess: 1st stage to take place before Christmas2nd stage 1st week of Jan
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IT Service Desk Manager
4 weeks ago
London, Greater London, United Kingdom Ashdown Group Full timeA highly successful and rapidly growing tech business based in the UK is looking for an experienced Service Desk Lead to join their Infrastructure team.The ideal candidate will have a proven track record of running a front-line service desk function, ensuring it provides a proactive, efficient, and mature service to the organisation.Key responsibilities...
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Service Desk Manager
1 month ago
South East London, United Kingdom CV-Library Full timeWe have a fantastic opportunity for an experienced Service Desk Manager to join a great company in South East London. You will be responsible for managing and owning the Service Desk function of the IT Services division, working with all departments and customers on a personal basis, ensuring excellent service delivery. Responsible for the team of technical...
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Service Desk Manager
1 week ago
London, United Kingdom Ashdown Group Careers Full timeA growing business based in West London is seeking a technically adept and hands-on IT Service Desk Manager to oversee the IT Service Desk team, ensuring efficient and effective IT support to all users globally. Youll manage the Helpdesk team, providing guidance and support to ensure high levels of performance, whilst developing and implementing policies,...
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Service Desk Manager
1 month ago
Bromley, Greater London, United Kingdom Required IT Full timeJob Opportunity: Service Desk Manager Hybrid - 3 days on-site, 2 days remote (after onboarding)**About the Role:** We are looking for an experienced **Service Desk Manager** to lead our service desk team, supporting our diverse IT systems and reporting directly to the Chief Digital and Information Officer. This hands-on role spans 1st through 3rd line...
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Service Desk Manager
1 month ago
Bromley, Greater London, United Kingdom Required IT Full timeJob Opportunity: Service Desk Manager Hybrid - 3 days on-site, 2 days remote (after onboarding)**About the Role:** We are looking for an experienced **Service Desk Manager** to lead our service desk team, supporting our diverse IT systems and reporting directly to the Chief Digital and Information Officer. This hands-on role spans 1st through 3rd line...
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Service Desk Manager
4 weeks ago
London Area, United Kingdom Fitzrovia IT Limited Full timeJob Summary: We are seeking a highly motivated and experienced Service Desk Manager to join our team at Fitzrovia IT Limited. The successful candidate will have experience in managing a support desk team, call prioritisation, call queue management and SLA management.About the Company:Fitzrovia IT Limited is a leading MSP based in Central London. We provide a...
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Service Desk Manager
1 day ago
London, United Kingdom Opus Recruitment Solutions Full timeAs the Service Desk Manager, you will lead a team responsible for delivering first- and second-line technical support. Your role includes ensuring the team supports existing and emerging IT services effectively while providing technical input to project teams. You will also drive the professional development of the support team to prepare them for current...
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Service Desk Manager
3 days ago
London, Greater London, United Kingdom Eutopia Solutions Full timeOverviewEutopia Solutions is a leading provider of innovative solutions in Andover, Hampshire. We are currently seeking a highly skilled Service Desk Team Lead to join our team.The successful candidate will be responsible for overseeing the daily operations of the Service Desk team and ensuring that service levels are exceeded in accordance with the ITIL...
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Global Service Desk Manager
3 days ago
London, Greater London, United Kingdom Wiz Full timeGlobal Service Desk ManagerWiz is looking for a skilled Global Service Desk Manager to lead our IT operations team. The successful candidate will be responsible for managing and optimizing global Service Desk operations, overseeing employee onboarding processes, and driving customer satisfaction initiatives.Key responsibilities include establishing,...
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Service Desk Lead Manager
7 days ago
London, Greater London, United Kingdom ASHDOWN GROUP Full timeA highly skilled and experienced Service Desk Lead is required to join the ASHDOWN GROUP Infrastructure team in Kingston, Surrey.Key Responsibilities:Raise the bar for front-line service desk operations, ensuring a proactive, efficient, and mature service to the organisation adhering to SLAs.Owning Manage Engine Service Desk Plus (SDP) and championing ITIL...
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Service Desk Manager
11 hours ago
London Area, United Kingdom Opus Recruitment Solutions Full timeAs the Service Desk Manager, you will lead a team responsible for delivering first- and second-line technical support. Your role includes ensuring the team supports existing and emerging IT services effectively while providing technical input to project teams. You will also drive the professional development of the support team to prepare them for current...
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Service Desk Manager
21 hours ago
London Area, United Kingdom Opus Recruitment Solutions Full timeAs the Service Desk Manager, you will lead a team responsible for delivering first- and second-line technical support. Your role includes ensuring the team supports existing and emerging IT services effectively while providing technical input to project teams. You will also drive the professional development of the support team to prepare them for current...
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Proactive Service Desk Manager
2 weeks ago
London, Greater London, United Kingdom ASHDOWN GROUP Full timeASHDOWN GROUP is a rapidly growing tech business based in Kingston, Surrey.We are currently seeking an experienced Service Desk Lead to join our Infrastructure team.This role is ideal for a highly organized and proactive individual who can work effectively in a fast-paced environment.The successful candidate will be responsible for managing the day-to-day...
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Global Service Desk Manager
4 weeks ago
London, United Kingdom CV-Library Full timeGlobal Service Desk Manager Reference number: JR(phone number removed) Location: Hybrid working - home and our office based near London Bridge Working pattern: Full Time, 37.5 hours per week Contract Type: Permanent Number of roles: 1 Salary: £50,000 per annum We are looking for a Global Service Desk Manager to join our team. As the Global...
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Service Desk Management Specialist
4 weeks ago
London, Greater London, United Kingdom In Technology Group Full timeThe Ideal Candidate:\We are seeking a skilled Service Desk Management Specialist who possesses a unique blend of technical expertise and leadership abilities. As a seasoned professional in the IT industry, you will be responsible for leading our Service Desk team and driving excellence in customer service and support.\About Your Background:\\You have a...
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Service Desk Manager
4 weeks ago
London, Greater London, United Kingdom Ashdown Group Full timeWe are seeking a service desk manager to join our IT team in Central London. This is a permanent opportunity for an experienced IT Support Engineer looking to progress their career within a global finance firm.The successful candidate will have several years of experience in 1st / 2nd line BAU user support, ideally with a background in the finance sector. As...
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Service Desk Operations Manager
2 weeks ago
London, Greater London, United Kingdom Rygor Group Ltd. Full timeRygor Group Ltd. has an exciting opportunity for a Service Desk Operations Manager to join our team. As a Service Desk Operations Manager, you'll be responsible for overseeing the day-to-day operations of the IT service desk, ensuring that support services are provided efficiently and effectively. You'll lead a team of service desk analysts, drive continuous...
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Service Desk Operations Manager
3 days ago
London, Greater London, United Kingdom CV-Library Full timeJob Title: Service Desk Operations ManagerWe are seeking an experienced Service Desk Operations Manager to join our team at CV-Library. The successful candidate will be responsible for leading the service desk team, ensuring the effective delivery of IT services, and driving process improvements.The ideal candidate will have a strong background in IT service...
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IT Service Desk Analyst
2 weeks ago
London, United Kingdom DGH Recruitment Full timeIT Service Desk Analyst /1st/2nd Line Support Analyst A fantastic opportunity has arisen for an IT Service Desk Analyst /1st/2nd Line Support Analyst to join our London based law firm on a permanent basis. IT Service Desk Analyst /1st/2nd Line Support Analyst Summary: The Service Desk Analyst will report to the Service Desk Manager and be assisted and...
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IT Service Desk Analyst
2 weeks ago
London, United Kingdom DGH Recruitment Full timeIT Service Desk Analyst /1st/2nd Line Support Analyst A fantastic opportunity has arisen for an IT Service Desk Analyst /1st/2nd Line Support Analyst to join our London based law firm on a permanent basis. IT Service Desk Analyst /1st/2nd Line Support Analyst Summary: The Service Desk Analyst will report to the Service Desk Manager and be assisted and...