Service Desk Manager

1 week ago


London, United Kingdom Ashdown Group Careers Full time

A growing business based in West London is seeking a technically adept and hands-on IT Service Desk Manager to oversee the IT Service Desk team, ensuring efficient and effective IT support to all users globally. Youll manage the Helpdesk team, providing guidance and support to ensure high levels of performance, whilst developing and implementing policies, procedures, and best practices. From a technical standpoint youll manage escalations and complex technical issues, providing advanced troubleshooting and resolution where required. From a managerial standpoint youll conduct regular performance reviews and provide constructive feedback to team members as well as identifying training and development needs, arranging relevant training sessions to enhance team skills and knowledge. Additionally the Service Desk Manager will lead and participate in key IT projects, ensuring deliverables are met on time. Please note this is a hybrid role and is paying up to £50,000 dependent on experience. Additionally, the company offers very good benefits. To be considered for this role candidates must have:

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