Reservations Manager

2 weeks ago

Egham, United Kingdom Warner Hotels Full time

Salary: From £40,000

We have a fantastic opportunity for a Hotel Reservations Manager to join us at the Runnymede on Thames.

What will I be doing?

As Hotel Reservations Manager you will lead the Holiday Sales Team onsite who act as key players within the Site sales drive, maximising re-booking potential across the Warner estate. You will maintain a strong focus on guest retention as well as driving the team to welcome new guests to experience our unique offering.

You'll collaborate closely with the revenue teams at Head office to drive business in to the Runnymede hotel at the right price to maximise RevPar.

You will be a key player to ensure as a business we optimize our occupancy rate, enhance revenue flow through innovative pricing adjustments and employ dynamic inventory management.

Responsibilities

To Lead and motivate the Holiday Sales Team onsite and work closely with the Call centre teams for pre and post stay liaison

Manage guest expectations via pre-arrival checks and act as a key communicator to all teams within the hotel.

Work closely with Hotel departments such as Food and Beverage, Spa Beauty, Housekeeping and Reception to ensure that the guest journey is pro-actively and efficiently planned out and that guest expectations are met.

Be a visible presence on check in/check out days to assist with guest queries and provide a warm welcome.

To drive on-site spends by pro-actively contacting guests to book revenue generating services and activities.

  • Analyse Entertainment feedback in close liaison with the Head of Entertainment and Warner revenue teams to ensure the entertainment calendar will maximise sales and guest feedback for future breaks.
  • To undertake duty management shifts and be an active participant of the senior leadership team on property to ensure the smooth running of the operation from arrival to departure.
  • To adhere to all the company policies

What are we looking for?

  • An individual with the ability to effectively lead, motivate and engage your peers and team, even in times of high demand.
  • A willingness to challenge if standards arent meeting required levels.
  • Someone who is confident with making decisions that positively impact the business, team and guest experience
  • A passionate leader who is able to coach and give feedback across the Holiday Sales department to improve performance.

What skills do I need?

  • Ideally a proven track record of revenue management within a hotel
  • Have the ability to create an environment where the team are able to grow and develop.
  • Effective communicator with the ability to clearly articulate ideas

The benefits of working with us

  • Free use of gym and leisure facilities
  • Free or 60% discounted food onsite
  • Access to numerous discounts and offers with many national brands and retailers
  • A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level)
  • 20% discount for you, family & friends across our Bourne Leisure brands Warner Leisure Hotels and Haven Holidays (including further discounted breaks within Warner for you, your family, and friends to use)

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.

We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can.


AMRT1_UKCT

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