Client Care Coordinator

3 weeks ago


York, United Kingdom Onebright Full time

Do you have the confidence to support our clients when they call us, and be the voice of Onebright? Can you help make a positive impact on our client's mental health journey? Then consider joining our incredible Onebright Team as a Client Care Coordinator

About Our Opportunity

As a Client Care Co-ordinator, you will be working as part of a large team who are highly supportive and effective at helping our clients. You will be responsible for answering client queries over the phone, managing your own portfolio of cases where you will provide pro-active administrative support and be responsible for handling inbound and outbound calls to maintain regular contact with our clients, customers and therapists.

What we are looking for

  • Minimum of 1 year's experience working in a customer service, or customer facing environment with the ability to support our clients on the phone.
  • Competent at managing administration tasks specifically within Microsoft software suite.
  • Willing to travel to our Head office 3 days a week

About Onebright

At Onebright we help individuals and organisations with mental health and wellbeing solutions, providing every person with the best mental healthcare, offering hope for a better future. We work across the mental health continuum from performance optimisation, early intervention, prevention, and treatment. 



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