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Client Care Coordinator

7 months ago

York, United Kingdom ONEBRIGHT Full time

**Do you have the confidence to undertake inbound and outbound calls and be the voice of Onebright to our clients?**

At Onebright, we connect individuals with outstanding therapists, providing every person with the best mental healthcare. Our mission is to create a brighter tomorrow by providing easy access to personalised, life changing mental health support.
- Are you an efficient, accurate administrator than is comfortable with case management systems and processes?
- Do you understand how to manage client expectations, and work to give them clear guidance and support when they contact Onebright?

At Onebright we have opportunities to join us as a **Client Care Coordinator** at our head office in York. As a **Client Care Coordinator**, you will be working as part of a large team who are highly supportive and effective at helping our clients.
- You will be engaging in discussions with our clients about their issues, and you will need to be able to record, document all information in real time on our case management systems.
- As a Client Care Coordinator, you will undertake industry leading training to provide you with a detailed understanding of our key performance requirements and system and document management across multiple platforms
- Your IT skills will need to be robust, as you will be working between various Microsoft, CRM, and bespoke software platforms.
- Being responsible for your own portfolio of cases, you will provide pro-active case management through inbound and outbound calls to maintain regular contact with our clients and therapists.
- Having worked in mental health, or having an interest in psychological services is desirable but not essential as all training will be provided.

At Onebright we offer a competitive set of benefits to our staff including:

- Annual leave is 23 days + All Bank Holidays
- Employee Assistance Program
- Private Company Pension
- Rewards Gateway accessing Onebright discounted services and offers.
- Technology package supplied to support you whilst working at home.
- Holiday Purchase Policy
- Hybrid Working is allowed upon successfully being deemed competent, you will be required to remain working at our office until such time as you are deemed competent.
- Subsidised Canteen on site
- Free onsite parking

"Don’t meet every single requirement?
- For further information please call the Onebright Recruitment Team on 01904 933519 for more information.

**Job Types**: Full-time, Permanent

**Salary**: Up to £21,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
- Referral programme
- Sick pay
- Store discount

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: Hybrid remote in York