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Administrator within The Technical Support Team

2 months ago

Rochdale, United Kingdom Reed Full time

We have a fantastic opportunity for an Administrator to work within the Technical Support Team at Rochdale Council. This is a full-time temporary role for the next 2 -3 months, with the possibility of extension.

What is the role?

Rochdale Council are looking for an Administrator to work to work within the Technical Support Team, to deliver an efficient, effective and quality service; and to work to meet team priorities and targets. To gain work skills and experience to help the participant increase their confidence and experience and enable them to apply for employment with the Council on completion of the apprenticeship. To contribute to providing the best service possible to the people of the Borough of Rochdale in accordance with policies and procedures.

What are your responsibilities?

  • To undertake a range of clerical duties for all areas of the Technical Support Team including, Cash Control, Quality Control and Systems.
  • Access and update all relevant information systems e.g. document management systems.
  • Help provide an efficient and friendly service to our customers; in dealing with enquiries from them in a polite and professional manner for example at Customer Service Centres and over the telephone.
  • Initiate and deal with enquiries relating to Technical Support activities and processes dealt with by Revenues & Benefits including responding to certain customer letters and emails.
  • Participate in training programmes as identified in One-to-One meetings and as specified by the Senior Technical Support Officer (Cash & Processing) and the Senior Technical Support Officer (Quality & Council Tax).
  • Constantly look for ways to improve the service the team delivers and by identifying best practice; suggesting changes to procedures; and demonstrating a willingness to learn and thereby contributing to a continuing improvement in performance, customer satisfaction and service excellence.
  • Ensure quality is at the heart of service delivery, by adopting a ‘right first time’ approach that aims to meet customer needs and demands. 8) To contribute to putting the customer first and at the heart of service delivery; and to help achieve improved levels of customer satisfaction.
  • To initiate and deal with enquiries relating to Support activities and processes dealt with by Revenues & Benefits including responding to certain customer letters and e-mails.
  • To help provide an efficient and friendly service to our customers; in dealing with enquiries from them in a polite and professional manner.
  • To sort, distribute, scan and index documentation to the document management system.
  • To undertake a range of clerical duties for all areas of the Support Team.

What skills do you Need?

  • Must have previous Administration experience, ideally with experience within the Technical Support Team.
  • Excellent people skills, as you will be speaking to the public / clients, and other members of staff including managers.
  • Very Strong IT skills, as you will be using Microsoft office and other internal IT Systems.
  • Will require excellent telephone manner
  • Valid Basic DBS

Next Steps:

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