Technical Support Specialist
1 week ago
About the Role
Rochdale Council is seeking a skilled Technical Support Officer to join the Systems Infrastructure Team of ICT Operations. The successful candidate will provide direct support to the National Anti-Fraud Network (NAFN) and work within the 2nd/3rd line team maintaining the infrastructure used to deliver services to the Council and NAFN.
Key Responsibilities
- Maintain and support VMware ESXi 6, HP Blades & SANs, Remote Desktop, Microsoft 365, Windows 10 and above, Azure Active Directory, Azure Exchange, System Centre Configuration Manager and Operations Manager, Citrix NetScaler, Firewalls and proxy servers.
- Implement and support new technologies, procedures, and policies.
- Work as part of a team and independently, allocating work to yourself and others, and ensuring timely completion.
- Demonstrate logical thinking and good problem-solving skills.
- Adhere to Rochdale Council's change control procedure and Cybersecurity policy.
- Provide calm and confident remote support to customers.
About You
The successful candidate will have working experience in the majority of the technologies listed above. The NAFN client is embarking on a 3-year transformation program, and the successful candidate will have the opportunity to contribute to its delivery and support.
Requirements
- Comprehensive CV demonstrating suitability for the role.
- Covering letter explaining how you meet the key responsibilities and requirements.
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