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IT Support Services Specialist
3 months ago
At Neogen Corporation, we believe in the power of our mission. We are currently seeking an IT Support Services Specialist to join our dynamic EMEA team.
This role is primarily focused on delivering exceptional support to our staff, both remotely and on-site when necessary. The successful candidate will play a crucial role in maintaining the highest standards of availability, performance, and security for our network and systems.
Key Responsibilities:
- Provide top-notch customer service, ensuring all users receive appropriate assistance.
- Act as an escalation point for junior IT technicians to resolve complex IT issues.
- Mentor and train junior team members, sharing knowledge and expertise.
- Diagnose and troubleshoot software and hardware incidents, including operating systems and various applications.
- Assist with any logged IT-related incidents as required.
- Take ownership of issues, conducting thorough problem analysis to implement effective solutions.
- Document all relevant information regarding requests and incidents in the ITSM ticketing system.
- Participate actively in team meetings and contribute to discussions.
- Implement new technical procedures as necessary to enhance service delivery.
- Manage company IT assets and inventory, ensuring compliance with asset management policies.
- Install and configure new IT equipment, including workstations and servers.
- Engage in assigned projects and assist with corporate initiatives as directed.
Required Skills and Experience:
- Prior experience in IT support, preferably in a similar on-site capacity.
- Commitment to delivering exceptional service to customers.
- Highly motivated with strong organizational skills, capable of working independently and collaboratively.
At Neogen, we are dedicated to protecting the world's food supply through innovative solutions. We invite you to explore this opportunity and contribute to our mission.
