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Customer Service Advisor

1 month ago


Bridgwater, United Kingdom Job Solutions Full time

Customer Care Advisor

37.5 hours between 8am and 5pm

Hybrid Working

Summary of Daily Duties:-

Our clients Customer Care Advisors play a critical role maintaining and developing product sales to their customers in Retail and/or Specification divisions in the UK and Ireland.

Through a positive approach, they will problem solve whilst working with a strong sense of urgency and a high degree of accuracy.

Advisors must be proactive, professional and confident with strong initiative and the ability to multi-task. They will have excellent communication skills to ensure strong working relationships with internal and external customers.

Specific role responsibilities:

  • Respond in a professional, polite and timely manner to queries coming from all channels (email, phone, social media, etc)
  • Process and manage the full order cycle using the ERP system, to include:
  • Understanding and communicating stock availability
  • Placing the order to meet customers expected delivery dates.
  • Monitoring order status
  • Liaising with couriers to obtain delivery status
  • Communicating any issues/delays to our customers