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Customer Service Advisor
1 month ago
Customer Care Advisor
37.5 hours between 8am and 5pm
Hybrid Working
Summary of Daily Duties:-
Our clients Customer Care Advisors play a critical role maintaining and developing product sales to their customers in Retail and/or Specification divisions in the UK and Ireland.
Through a positive approach, they will problem solve whilst working with a strong sense of urgency and a high degree of accuracy.
Advisors must be proactive, professional and confident with strong initiative and the ability to multi-task. They will have excellent communication skills to ensure strong working relationships with internal and external customers.
Specific role responsibilities:
- Respond in a professional, polite and timely manner to queries coming from all channels (email, phone, social media, etc)
- Process and manage the full order cycle using the ERP system, to include:
- Understanding and communicating stock availability
- Placing the order to meet customers expected delivery dates.
- Monitoring order status
- Liaising with couriers to obtain delivery status
- Communicating any issues/delays to our customers