Customer Service Consultant

3 weeks ago


Bridgwater, Somerset, United Kingdom Kream Full time

We are excited to announce an opportunity for a dedicated Service Advisor to become part of the esteemed team at Kream, a prominent dealership representing a leading UK automotive brand.

Kream is committed to providing outstanding customer experiences, ensuring that every client feels valued and satisfied with their service. If you have a passion for customer interaction and possess relevant experience, this role may be the perfect fit for you.

This position demands exceptional communication abilities and the capacity to adhere to established procedures in a dynamic environment while upholding high standards of professionalism and brand integrity.

Key Responsibilities:

  • Efficiently manage customer bookings and appointments for the service department.
  • Provide accurate cost assessments based on customer needs.
  • Optimize workshop utilization to achieve maximum productivity.
  • Prepare detailed job cards, invoices, and estimates.
  • Respond promptly and courteously to customer inquiries through various communication channels.
  • Welcome customers professionally and offer necessary assistance.
  • Keep clients updated on vehicle status and any additional services required.
  • Promote relevant products and services when suitable.

Candidates should have experience as a Customer Service Advisor in an automotive setting and hold a valid driver's license.

In return, Kream offers a competitive salary, a collaborative team atmosphere, and opportunities for professional growth within the organization.



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