Customer Service Team Lead

2 months ago


Bridgwater, Somerset, United Kingdom Wegmans Full time

About This Role

We're seeking enthusiastic and driven individuals to join our team as Customer Service Team Leads. In this role, you'll play a vital part in ensuring the smooth operation of our customer service department while fostering a positive and supportive work environment.

Your Responsibilities

  • Oversee daily operations within the customer service team, acting as a key point of contact between departments and teams. This includes managing schedules, delegating tasks, and ensuring efficient workflow.
  • Collaborate closely with department managers to prioritize tasks, optimize processes, and maintain a seamless customer experience.
  • Provide guidance, training, and development opportunities for your team members, empowering them to excel in their roles and contribute to the overall success of the company.
  • Champion exceptional customer service by setting high standards, resolving issues promptly, and fostering a culture of customer satisfaction.
  • Proactively identify and address operational challenges, working with store leadership to implement effective solutions.
  • Participate in special projects and initiatives that enhance team collaboration and contribute to the company's growth.

What We Look For

  • Previous experience in a customer service role, preferably with supervisory responsibilities.
  • Strong communication, interpersonal, and problem-solving skills.
  • Ability to work effectively in a fast-paced environment and manage multiple priorities simultaneously.


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