Customer Service Team Lead
2 months ago
About This Role
We're seeking enthusiastic and driven individuals to join our team as Customer Service Team Leads. In this role, you'll play a vital part in ensuring the smooth operation of our customer service department while fostering a positive and supportive work environment.
Your Responsibilities
- Oversee daily operations within the customer service team, acting as a key point of contact between departments and teams. This includes managing schedules, delegating tasks, and ensuring efficient workflow.
- Collaborate closely with department managers to prioritize tasks, optimize processes, and maintain a seamless customer experience.
- Provide guidance, training, and development opportunities for your team members, empowering them to excel in their roles and contribute to the overall success of the company.
- Champion exceptional customer service by setting high standards, resolving issues promptly, and fostering a culture of customer satisfaction.
- Proactively identify and address operational challenges, working with store leadership to implement effective solutions.
- Participate in special projects and initiatives that enhance team collaboration and contribute to the company's growth.
What We Look For
- Previous experience in a customer service role, preferably with supervisory responsibilities.
- Strong communication, interpersonal, and problem-solving skills.
- Ability to work effectively in a fast-paced environment and manage multiple priorities simultaneously.
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