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Customer Service Coordinator

2 months ago

Bridgwater, Somerset, United Kingdom Bridgwater & Taunton College Full time

Job Overview

Bridgwater & Taunton College is seeking a highly organized and detail-oriented individual to join our MIS Team as a Customer Service Administrator. This role is responsible for providing exceptional customer service to learners and employers, ensuring a seamless recruitment and enrolment experience.

Key Responsibilities

  • Support the administration and processing of learner and employer information
  • Develop and maintain effective relationships with customers and employers
  • Provide accurate and efficient data-entry services
  • Collaborate with other College Departments to obtain and record necessary information
  • Identify and resolve customer queries and issues in a timely manner

Requirements

  • Excellent customer service skills and a proactive approach to problem-solving
  • Strong administration and organizational skills, with attention to detail
  • Ability to work in a fast-paced environment and meet deadlines
  • Excellent communication and interpersonal skills

What We Offer

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A supportive and collaborative team environment