Customer Service Coordinator
2 days ago
We are seeking a highly organized and motivated individual to join our Customer Inspector team as a Customer Service Coordinator. As a key member of our team, you will be responsible for delivering exceptional customer service, liaising with customers, and scheduling work for field staff within service level agreements (SLAs).
Key Responsibilities- Deliver outstanding customer service and ensure customers' expectations are met and exceeded.
- Liaise with customers to understand their needs and provide solutions.
- Book appointments and schedule work for field staff within SLAs.
- Ensure work is completed within strict SLAs and resolve any issues that may arise.
To be successful in this role, you will need to possess excellent team, multi-tasking, customer service, communication, and motivational skills. You will also need to be able to make clear, decisive, and efficient judgements while giving clear direction to all parties who require work progress and outcome updates.
What We Offer- Total pension contributions up to 20%.
- Career progression and professional development opportunities.
- 25 days' holiday rising to 28 with length of service.
- The opportunity to buy up to ten days' holiday and sell up to five every year.
- A healthcare package that allows you to claim back healthcare costs.
- Life assurance of up to eight times your salary.
- A new electric car in exchange for part of your gross salary, subject to conditions.
- Cashback and discounts from more than 3,000 retailers.
- One paid volunteering day each year.
- Enhanced family leave and pay arrangements.
- An interactive health and wellbeing platform.
- Support from mental health first aiders.
- A £1,000 referral fee if you recommend someone to work for us.
We are one of the top-performing water and sewerage companies in England and Wales, serving 2.9 million people across the South West. We aim to have a positive impact on the communities we serve and the natural environment. Our people tell us Wessex Water is a great place to work, which is why so many of them stay with us. You will have the opportunity to develop and progress your career, while also receiving health and wellbeing support.
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