Customer Service Coordinator

1 week ago


Bridgwater, Somerset, United Kingdom Wessex Water Full time

Are you a highly organized and motivated individual looking for a challenging role in a fast-paced environment? We have an exciting opportunity for a Customer Service Coordinator to join our Customer Inspector team.

Key Responsibilities:

  • Deliver outstanding customer service and ensure customer expectations are met and exceeded.
  • Liaise with customers to book appointments and schedule work for field staff within service level agreements (SLA).
  • Assess job priorities and ensure work is completed within strict SLAs.
  • Make clear, decisive, and efficient judgements while giving clear direction to all parties who require work progress and outcome updates.

Requirements:

  • Excellent team, multi-tasking, customer service, communication, and motivational skills.
  • Ability to resolve issues, assess job priorities, and ensure work is completed within strict SLAs.
  • Positive attitude, enthusiasm to learn new skills, and ability to exceed both your own and customers' expectations.

What We Offer:

  • Total pension contributions up to 20%.
  • Career progression and professional development opportunities.
  • 25 days' holiday rising to 28 with length of service.
  • Flexible working options, including job share.

We are one of the top-performing water and sewerage companies in England and Wales, serving 2.9 million people across the South West. We aim to have a positive impact on the communities we serve and the natural environment. Our people tell us Wessex Water is a great place to work, which is why so many of them stay with us. You will have the opportunity to develop and progress your career, while also receiving health and wellbeing support.



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