Customer Relations Coordinator
2 weeks ago
Marc Daniels are working with a household name automotive company based in Bracknell in recruiting a Customer Relations Coordinator.
This is a fantastic opportunity to take the next step in your career with a well-established company that is focused on supporting and developing its employees and has the size to facilitate progression.
This role is hybrid-working and has flexible hours.
Main Responsibilities
- Resolving complex Level 3 complaints in a timely, positive way.
- Manage relationships via outbound phone calls, email, letters and exceptional times face to face meetings.
- Communicate with dissatisfied customers
- Gather all necessary information from the customer, Dealer network, and internal departments in order to make commercial, customer friendly decisions to drive retention.
- Ensure all enquiries are recorded onto the customer tracking system and coded correctly.
- Report to the Senior Management Group and Research and Development.
- Liaise with the legal department and Service Quality division in order to comply with all procedures.
- Process incoming invoices or create Purchase Orders to ensure our suppliers and dealers are paid within set timelines.
Requirements:
- Naturally empathetic and customer centric.
- Self-motivated and capable to make logical decisions using your own initiative.
- Excellent interpersonal, communication and relationship building skills with the confidence to communicate with customers, external partners and peers in an articulate manner.
By applying you will be registered as a candidate with Marc Daniels Specialist Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your personal data.
-
Customer Relations Coordinator
2 weeks ago
Bracknell, United Kingdom Signet Resources Remote Work Freelance Full timeWe are recruiting for an exciting Customer Relations Coordinator role within Honda Motor Europe. We are seeking an experienced customer service coordinator who can provide an excellent level of service to their customers! The successful candidate will ensure the department meets its service levels on cases that have been escalated. The ideal candidate...
-
Customer Relations Coordinator
3 weeks ago
Bracknell, United Kingdom Marc Daniels Full timeMarc Daniels are working with a household name automotive company based in Bracknell in recruiting a Customer Relations Coordinator.This is a fantastic opportunity to take the next step in your career with a well-established company that is focused on supporting and developing its employees and has the size to facilitate progression.This role is...
-
Customer Relations Coordinator
3 weeks ago
Bracknell, United Kingdom Marc Daniels Full timeMarc Daniels are working with a household name automotive company based in Bracknell in recruiting a Customer Relations Coordinator. This is a fantastic opportunity to take the next step in your career with a well-established company that is focused on supporting and developing its employees and has the size to facilitate progression. This role is...
-
Customer Relations Coordinator
3 weeks ago
Bracknell, United Kingdom Marc Daniels Full timeMarc Daniels are working with a household name automotive company based in Bracknell in recruiting a Customer Relations Coordinator.This is a fantastic opportunity to take the next step in your career with a well-established company that is focused on supporting and developing its employees and has the size to facilitate progression.This role is...
-
Customer Relations Coordinator in Bracknell)
3 days ago
Bracknell, United Kingdom Marc Daniels Specialist Recruitment Ltd Full timeMarc Daniels are working with a household name automotive company based in Bracknell in recruiting a Customer Relations Coordinator. This is a fantastic opportunity to take the next step in your career with a well-established company that is focused on supporting and developing its employees and has the size to facilitate progression. ...
-
Customer Relations Coordinator
3 weeks ago
Bracknell, Berkshire, United Kingdom Marc Daniels Full timeMarc Daniels are working with a household name automotive company based in Bracknell in recruiting a Customer Relations Coordinator. This is a fantastic opportunity to take the next step in your career with a well-established company that is focused on supporting and developing its employees and has the size to facilitate progression. This role is...
-
Customer Relations Coordinator
4 weeks ago
Bracknell, United Kingdom Marc Daniels Full timeMarc Daniels are working with a household name automotive company based in Bracknell in recruiting a Customer Relations Coordinator.This is a fantastic opportunity to take the next step in your career with a well-established company that is focused on supporting and developing its employees and has the size to facilitate progression.This role is...
-
Customer Relations Manager
4 weeks ago
Bracknell, United Kingdom Dynamite Recruitment Full timeCustomer Relations Manager/Complaints ManagerSalary: £44,108.95 P/A plus fantastic benefits! Hours: Core Working Hours (37.5 per week)Hybrid – 2 days in the office and 3 at home. Location: Bracknell. Dynamite Recruitment is currently seeking an enthusiastic and organised Customer Relations Manager to join a successful company, due to growth.The...
-
Customer Relations Manager
2 weeks ago
Bracknell, United Kingdom Dynamite Recruitment Solutions Ltd Full timeCustomer Relations Manager/Complaints ManagerSalary: £44,108.95 P/A plus fantastic benefits! Hours: Core Working Hours (37.5 per week)Hybrid – 2 days in the office and 3 at home. Location: Bracknell. Dynamite Recruitment is currently seeking an enthusiastic and organised Customer Relations Manager to join a successful company, due to growth.The duties...
-
Customer Relations Manager
4 days ago
Bracknell, United Kingdom Dynamite Recruitment Full timeCustomer Relations Manager/Complaints ManagerHybrid - 2 days in the office and 3 at home. The duties of the Customer Relations Manager/Complaints Manager will be:Managing a small, specialist team that oversee complaints resolution. Handle escalated complaints with professionalism, implementing the highest standard of customer service. Use specialist...
-
Customer Relation Manager
3 weeks ago
Bracknell, Berkshire, United Kingdom Dynamite Recruitment Solutions Ltd Full timeCustomer Relations Manager/Complaints Manager Hybrid – 2 days in the office and 3 at home. The duties of the Customer Relations Manager/Complaints Manager will be: Managing a small, specialist team that oversee complaints resolution. Handle escalated complaints with professionalism, implementing the highest standard of customer...
-
Customer Relations Manager
2 months ago
Bracknell, Berkshire, United Kingdom Dynamite Recruitment Full timeCustomer Relations Manager/Complaints Manager Hybrid - 2 days in the office and 3 at home. The duties of the Customer Relations Manager/Complaints Manager will be: Managing a small, specialist team that oversee complaints resolution. Handle escalated complaints with professionalism, implementing the highest standard of customer service. Use...
-
Customer Relations Manager
1 week ago
Bracknell, Berkshire, United Kingdom Dynamite Recruitment Full time €44,109Customer Relations Manager/Complaints Manager Hybrid - 2 days in the office and 3 at home. The duties of the Customer Relations Manager/Complaints Manager will be: Managing a small, specialist team that oversee complaints resolution. Handle escalated complaints with professionalism, implementing the highest standard of customer service. Use...
-
Customer Programmes Coordinator
6 days ago
Bracknell, United Kingdom Honda Full time**Date**:5 Feb 2024 **Location**: Bracknell, GB **Company**:Honda Motor Europe Ltd At Honda we embrace inclusion in our various policies, so whilst our contracts state that the hours are as required to fulfil the role with a minimum of 35 hours per week, we offer flexibility for when you work. The regular office hours are 08:00 - 16:00 Monday to Thursday...
-
Customer Relations Manager
3 weeks ago
Bracknell, Berkshire, United Kingdom Dynamite Recruitment Full timeCustomer Relations Manager/Complaints Manager Salary: £44,108.95 P/A plus fantastic benefits! Hours: Core Working Hours (37.5 per week) Hybrid – 2 days in the office and 3 at home. Location: Bracknell. Dynamite Recruitment is currently seeking an enthusiastic and organised Customer Relations Manager to join a successful company, due to growth. The...
-
Customer Relations Manager
1 week ago
Bracknell, Berkshire, United Kingdom Dynamite Recruitment Full time €44,109Customer Relations Manager/Complaints Manager Salary: £44,108.95 P/A plus fantastic benefits! Hours: Core Working Hours (37.5 per week) Hybrid – 2 days in the office and 3 at home. Location: Bracknell. Dynamite Recruitment is currently seeking an enthusiastic and organised Customer Relations Manager to join a successful company, due to growth. The...
-
Customer Services Coordinator
1 month ago
Bracknell, United Kingdom Parkside Recruitment Full timeReference: - 39939SVO- Sector: - Call Centre Representative, Call Centre/Customer Service- Salary: - £16.30 Per Hour- Town/City: - Bracknell- Contract Type: - Contract- Date Posted: - 08/03/2023 14:31:00Our international client based in Bracknell, Berkshire requires a Customer Service Coordinator** **to join their busy team. The position is a multifaceted...
-
Customer Services Coordinator
4 weeks ago
Bracknell, United Kingdom Marc Daniels Specialist Recruitment Full timeAn opportunity has arisen for a Customer Services Coordinator to join a fantastic company based in Bracknell on a temporary basis for 6 months. **Responsibilities**: - Working within the departments Service Level Agreements, answering phone calls from our customers. - Building and maintaining strong relationships through clear communication making each...
-
Customer Service Coordinator
4 weeks ago
Bracknell, United Kingdom Marc Daniels Full timeAn opportunity has arisen for a Customer Service Coordinator to join a fantastic company based in Bracknell on a temporary basis for 6 months. **Responsibilities**: - Working within the departments Service Level Agreements, answering phone calls from our customers. - Building and maintaining strong relationships through clear communication making each...
-
Customer Complaints Coordinator
2 months ago
Bracknell, United Kingdom MMP Consultancy Limited Full timeMMP Consultancy are working with a fantastic organisation to recruit a Complaints Officer to work on a fixed term contract based in Bracknell. **Responsibilities**: - Working across the business to ensure that you effectively manage and respond to customer feedback - Record, manage and respond to all customer feedback including complaints, compliments and...