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Customer Relations Manager

4 months ago

Bracknell Berkshire, United Kingdom Dynamite Recruitment Full time €44,109

Customer Relations Manager/Complaints Manager

Hybrid - 2 days in the office and 3 at home.

The duties of the Customer Relations Manager/Complaints Manager will be:

Managing a small, specialist team that oversee complaints resolution.
Handle escalated complaints with professionalism, implementing the highest standard of customer service.
Use specialist technology to assist with resolving complaints and queries.
Reporting complaint reviews to the team, to ensure development and reduce escalations in the future.
Provide training to the team, encourage progression and developing within the business.
Have advanced knowledge of procedures in place, as well as the Housing Ombudsman code.
Travel to other branches to implement experience, feedback and training within other teams.
Coordinate responses with government officials, environmental health, and other agencies to building lasting professional relationships.
Liaise with senior management regarding higher escalations.
Analyse feedback to continuously reduce further complaints.
Maintain relevant procedures and operations with senior staff members. Experience within housing administrative desired but not essential.
Advanced customer service/complaints skill.
Experience of leading a complaints team.
Flexible and adaptable to change.
If this sounds like your next role, please contact us as soon as possible on (phone number removed), and ask for Molly, Sabrina, or Fran