Customer Relations Manager
3 weeks ago
Customer Relations Manager/Complaints Manager Salary: £44,108.95 P/A plus fantastic benefits Hours: Core Working Hours (37.5 per week) Hybrid – 2 days in the office and 3 at home. Location: Bracknell. Dynamite Recruitment is currently seeking an enthusiastic and organised Customer Relations Manager to join a successful company, due to growth. The duties of the Customer Relations Manager/Complaints Manager will be: Managing a small, specialist team that oversee complaints resolution. Handle escalated complaints with professionalism, implementing the highest standard of customer service. Use specialist technology to assist with resolving complaints and queries. Reporting complaint reviews to the team, to ensure development and reduce escalations in the future. Provide training to the team, encourage progression and developing within the business. Have advanced knowledge of procedures in place, as well as the Housing Ombudsman code. Travel to other branches to implement experience, feedback and training within other teams. Coordinate responses with government officials, environmental health, and other agencies to building lasting professional relationships. Liaise with senior management regarding higher escalations. Analyse feedback to continuously reduce further complaints. Work collaboratively with other internal departments. Maintain relevant procedures and operations with senior staff members. Experience required: Experience within housing administrative desired but not essential. Advanced customer service/complaints skill. Must be approaching, authoritative and confident communicating with customers. Clear written and oral communication skills. Advanced administrative and IT skills. Experience of leading a complaints team. Strong, evident experience of analytical skills. Well-organised, self-disciplined manner. Flexible and adaptable to change. Be a strong decision maker, remaining calm when using integrity. If this sounds like your next role, please contact us as soon as possible on (phone number removed), and ask for Molly, Sabrina, or Fran
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Customer Relation Manager
1 month ago
Bracknell, Berkshire, United Kingdom Dynamite Recruitment Solutions Ltd Full timeCustomer Relations Manager/Complaints Manager Hybrid – 2 days in the office and 3 at home. The duties of the Customer Relations Manager/Complaints Manager will be: Managing a small, specialist team that oversee complaints resolution. Handle escalated complaints with professionalism, implementing the highest standard of customer...
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Customer Relations Manager
1 month ago
Bracknell, Berkshire, United Kingdom Dynamite Recruitment Full timeCustomer Relations Manager/Complaints Manager Salary: £44,108.95 P/A plus fantastic benefits! Hours: Core Working Hours (37.5 per week) Hybrid – 2 days in the office and 3 at home. Location: Bracknell. Dynamite Recruitment is currently seeking an enthusiastic and organised Customer Relations Manager to join a successful company, due to growth. The...
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Customer Relations Manager
2 months ago
Bracknell, Berkshire, United Kingdom Dynamite Recruitment Full timeCustomer Relations Manager/Complaints Manager Hybrid - 2 days in the office and 3 at home. The duties of the Customer Relations Manager/Complaints Manager will be: Managing a small, specialist team that oversee complaints resolution. Handle escalated complaints with professionalism, implementing the highest standard of customer service. Use...
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Customer Relations Manager
3 weeks ago
Bracknell, Berkshire, United Kingdom Dynamite Recruitment Full time €44,109Customer Relations Manager/Complaints Manager Hybrid - 2 days in the office and 3 at home. The duties of the Customer Relations Manager/Complaints Manager will be: Managing a small, specialist team that oversee complaints resolution. Handle escalated complaints with professionalism, implementing the highest standard of customer service. Use...
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Customer Relations Manager
1 month ago
Bracknell, United Kingdom Dynamite Recruitment Full timeCustomer Relations Manager/Complaints ManagerSalary: £44,108.95 P/A plus fantastic benefits! Hours: Core Working Hours (37.5 per week)Hybrid – 2 days in the office and 3 at home. Location: Bracknell. Dynamite Recruitment is currently seeking an enthusiastic and organised Customer Relations Manager to join a successful company, due to growth.The...
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Customer Relations Manager
4 weeks ago
Bracknell, United Kingdom Dynamite Recruitment Solutions Ltd Full timeCustomer Relations Manager/Complaints ManagerSalary: £44,108.95 P/A plus fantastic benefits! Hours: Core Working Hours (37.5 per week)Hybrid – 2 days in the office and 3 at home. Location: Bracknell. Dynamite Recruitment is currently seeking an enthusiastic and organised Customer Relations Manager to join a successful company, due to growth.The duties...
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Customer Relations Coordinator
1 month ago
Bracknell, Berkshire, United Kingdom Marc Daniels Full timeMarc Daniels are working with a household name automotive company based in Bracknell in recruiting a Customer Relations Coordinator. This is a fantastic opportunity to take the next step in your career with a well-established company that is focused on supporting and developing its employees and has the size to facilitate progression. This role is...
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Customer Relations Manager
3 weeks ago
Bracknell, United Kingdom Dynamite Recruitment Full timeCustomer Relations Manager/Complaints ManagerHybrid - 2 days in the office and 3 at home. The duties of the Customer Relations Manager/Complaints Manager will be:Managing a small, specialist team that oversee complaints resolution. Handle escalated complaints with professionalism, implementing the highest standard of customer service. Use specialist...
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Customer Relations Coordinator
4 weeks ago
Bracknell, United Kingdom Signet Resources Remote Work Freelance Full timeWe are recruiting for an exciting Customer Relations Coordinator role within Honda Motor Europe. We are seeking an experienced customer service coordinator who can provide an excellent level of service to their customers! The successful candidate will ensure the department meets its service levels on cases that have been escalated. The ideal candidate...
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Customer Relations Coordinator
3 days ago
Bracknell, United Kingdom Honda Full time**Date**:13 Jun 2024 **Location**: Bracknell, GB **Company**:Honda Motor Europe Ltd At Honda we embrace inclusion in our various policies, so whilst our contracts state that the hours are as required to fulfil the role with a minimum of 35 hours per week, we offer flexibility for when you work. The regular office hours are 08:00 - 16:00 Monday to Thursday...
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Customer Relations Coordinator
1 month ago
Bracknell, United Kingdom Marc Daniels Full timeMarc Daniels are working with a household name automotive company based in Bracknell in recruiting a Customer Relations Coordinator. This is a fantastic opportunity to take the next step in your career with a well-established company that is focused on supporting and developing its employees and has the size to facilitate progression. This role is...
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Customer Relations Coordinator
1 month ago
Bracknell, United Kingdom Marc Daniels Full timeMarc Daniels are working with a household name automotive company based in Bracknell in recruiting a Customer Relations Coordinator.This is a fantastic opportunity to take the next step in your career with a well-established company that is focused on supporting and developing its employees and has the size to facilitate progression.This role is...
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Customer Relations Coordinator
2 weeks ago
Bracknell, United Kingdom Marc Daniels Full timeMarc Daniels are working with a household name automotive company based in Bracknell in recruiting a Customer Relations Coordinator.This is a fantastic opportunity to take the next step in your career with a well-established company that is focused on supporting and developing its employees and has the size to facilitate progression.This role is...
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Customer Relations Coordinator
1 month ago
Bracknell, United Kingdom Marc Daniels Full timeMarc Daniels are working with a household name automotive company based in Bracknell in recruiting a Customer Relations Coordinator.This is a fantastic opportunity to take the next step in your career with a well-established company that is focused on supporting and developing its employees and has the size to facilitate progression.This role is...
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Customer Relations Coordinator
2 weeks ago
Bracknell, United Kingdom Marc Daniels Full timeMarc Daniels are working with a household name automotive company based in Bracknell in recruiting a Customer Relations Coordinator.This is a fantastic opportunity to take the next step in your career with a well-established company that is focused on supporting and developing its employees and has the size to facilitate progression.This role is...
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Customer Relations Coordinator
4 weeks ago
Bracknell, United Kingdom Marc Daniels Remote Work Freelance Full timeMarc Daniels are working with a household name automotive company based in Bracknell in recruiting a Customer Relations Coordinator. This is a fantastic opportunity to take the next step in your career with a well-established company that is focused on supporting and developing its employees and has the size to facilitate progression. This role is...
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Customer Relations Manager, Customer Service Manager
2 months ago
Berkshire, United Kingdom Mandeville Recruitment Group Full timeCustomer Relations Manager, Customer Service Manager : £25 - 30k basic salary. Rapidly expanding business offering fantastic career progression opportunities. The aim of the role is to provide exceptional customer service. The Customer Relationship Manager will act as a "conduit" to key touch points within my clients business and provide long term robust...
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Berkshire, United Kingdom Mandeville Recruitment Group Full timeCustomer Relations Manager, Customer Service Manager : £25 - 30k basic salary. Rapidly expanding business offering fantastic career progression opportunities. The aim of the role is to provide exceptional customer service. The Customer Relationship Manager will act as a "conduit" to key touch points within my clients business and provide long term robust...
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Customer Relations Coordinator
2 weeks ago
Bracknell, United Kingdom Parkside Full timeOur international client requires an experienced Customer Relations Coordinator to join their team for a minimum period of 6 months The role is responsible for managing and resolving difficult customer situations once escalated from the Level 2 team. Key skills are showing empathy and understanding of the customer situation, and identifying solutions that...
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Customer Relations Coordinator
2 weeks ago
Bracknell, United Kingdom Parkside Full timeOur international client requires an experienced Customer Relations Coordinator to join their team for a minimum period of 6 monthsThe role is responsible for managing and resolving difficult customer situations once escalated from the Level 2 team.Key skills are showing empathy and understanding of the customer situation, and identifying solutions that...
