Customer Relations Manager

2 weeks ago

Bracknell, United Kingdom Dynamite Recruitment Solutions Ltd Full time
Customer Relations Manager/Complaints ManagerSalary: £44,108.95 P/A plus fantastic benefits  Hours: Core Working Hours (37.5 per week)Hybrid – 2 days in the office and 3 at home. Location: Bracknell. Dynamite Recruitment is currently seeking an enthusiastic and organised Customer Relations Manager to join a successful company, due to growth.The duties of the Customer Relations Manager/Complaints Manager will be:
  • Managing a small, specialist team that oversee complaints resolution.
  • Handle escalated complaints with professionalism, implementing the highest standard of customer service.
  • Use specialist technology to assist with resolving complaints and queries.
  • Reporting complaint reviews to the team, to ensure development and reduce escalations in the future.
  • Provide training to the team, encourage progression and developing within the business.
  • Have advanced knowledge of procedures in place, as well as the Housing Ombudsman code.
  • Travel to other branches to implement experience, feedback and training within other teams.
  • Coordinate responses with government officials, environmental health, and other agencies to building lasting professional relationships.
  • Liaise with senior management regarding higher escalations.
  • Analyse feedback to continuously reduce further complaints.
  • Work collaboratively with other internal departments.
  • Maintain relevant procedures and operations with senior staff members.
Experience required:
  • Experience within housing administrative desired but not essential.
  • Advanced customer service/complaints skill.
  • Must be approaching, authoritative and confident communicating with customers.  
  • Clear written and oral communication skills.
  • Advanced administrative and IT skills.
  • Experience of leading a complaints team.
  • Strong, evident experience of analytical skills.
  • Well-organised, self-disciplined manner.
  • Flexible and adaptable to change.
  • Be a strong decision maker, remaining calm when using integrity.
If this sounds like your next role, please contact us as soon as possible on , and ask for Molly, Sabrina, or Fran.

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