Customer Relations Coordinator in Bracknell)

3 weeks ago


Bracknell, United Kingdom Marc Daniels Specialist Recruitment Ltd Full time

Marc Daniels are working with a household name automotive company based in Bracknell in recruiting a Customer Relations Coordinator.

This is a fantastic opportunity to take the next step in your career with a well-established company that is focused on supporting and developing its employees and has the size to facilitate progression.

This role is hybrid-working and has flexible hours.

Main Responsibilities

* Resolving complex Level 3 complaints in a timely, positive way.

* Manage relationships via outbound phone calls, email, letters and exceptional times face to face meetings.

* Communicate with dissatisfied customers

* Gather all necessary information from the customer, Dealer network, and internal departments in order to make commercial, customer friendly decisions to drive retention.

* Ensure all enquiries are recorded onto the customer tracking system and coded correctly.

* Report to the Senior Management Group and Research and Development.

* Liaise with the legal department and Service Quality division in order to comply with all procedures.

* Process incoming invoices or create Purchase Orders to ensure our suppliers and dealers are paid within set timelines.

Requirements:

* Naturally empathetic and customer centric.

* Self-motivated and capable to make logical decisions using your own initiative.

* Excellent interpersonal, communication and relationship building skills with the confidence to communicate with customers, external partners and peers in an articulate manner.

By applying you will be registered as a candidate with Marc Daniels Specialist Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your personal data.



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