Customer Relations Coordinator
3 weeks ago
This is a fantastic opportunity to take the next step in your career with a well-established company that is focused on supporting and developing its employees and has the size to facilitate progression.
This role is hybrid-working and has flexible hours.
Main Responsibilities
Resolving complex Level 3 complaints in a timely, positive way.
Manage relationships via outbound phone calls, email, letters and exceptional times face to face meetings.
Communicate with dissatisfied customers
Gather all necessary information from the customer, Dealer network, and internal departments in order to make commercial, customer friendly decisions to drive retention.
Ensure all enquiries are recorded onto the customer tracking system and coded correctly.
Report to the Senior Management Group and Research and Development.
Liaise with the legal department and Service Quality division in order to comply with all procedures.
Process incoming invoices or create Purchase Orders to ensure our suppliers and dealers are paid within set timelines.Requirements:
Naturally empathetic and customer centric.
Self-motivated and capable to make logical decisions using your own initiative.
Excellent interpersonal, communication and relationship building skills with the confidence to communicate with customers, external partners and peers in an articulate manner.By applying you will be registered as a candidate with Marc Daniels Specialist Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your personal data
-
Customer Relations Coordinator
1 week ago
Bracknell, United Kingdom Signet Resources Remote Work Freelance Full timeWe are recruiting for an exciting Customer Relations Coordinator role within Honda Motor Europe. We are seeking an experienced customer service coordinator who can provide an excellent level of service to their customers! The successful candidate will ensure the department meets its service levels on cases that have been escalated. The ideal candidate...
-
Customer Relations Coordinator
3 weeks ago
Bracknell, United Kingdom Marc Daniels Full timeMarc Daniels are working with a household name automotive company based in Bracknell in recruiting a Customer Relations Coordinator.This is a fantastic opportunity to take the next step in your career with a well-established company that is focused on supporting and developing its employees and has the size to facilitate progression.This role is...
-
Customer Relations Coordinator
3 weeks ago
Bracknell, United Kingdom Marc Daniels Full timeMarc Daniels are working with a household name automotive company based in Bracknell in recruiting a Customer Relations Coordinator. This is a fantastic opportunity to take the next step in your career with a well-established company that is focused on supporting and developing its employees and has the size to facilitate progression. This role is...
-
Customer Relations Coordinator
1 week ago
Bracknell, United Kingdom Marc Daniels Remote Work Freelance Full timeMarc Daniels are working with a household name automotive company based in Bracknell in recruiting a Customer Relations Coordinator. This is a fantastic opportunity to take the next step in your career with a well-established company that is focused on supporting and developing its employees and has the size to facilitate progression. This role is...
-
Customer Relations Coordinator
2 weeks ago
Bracknell, Berkshire, United Kingdom Marc Daniels Full timeMarc Daniels are working with a household name automotive company based in Bracknell in recruiting a Customer Relations Coordinator. This is a fantastic opportunity to take the next step in your career with a well-established company that is focused on supporting and developing its employees and has the size to facilitate progression. This role is...
-
Customer Relations Coordinator
3 weeks ago
Bracknell, United Kingdom Marc Daniels Full timeMarc Daniels are working with a household name automotive company based in Bracknell in recruiting a Customer Relations Coordinator.This is a fantastic opportunity to take the next step in your career with a well-established company that is focused on supporting and developing its employees and has the size to facilitate progression.This role is...
-
Customer Relations Manager
4 weeks ago
Bracknell, United Kingdom Dynamite Recruitment Full timeCustomer Relations Manager/Complaints ManagerSalary: £44,108.95 P/A plus fantastic benefits! Hours: Core Working Hours (37.5 per week)Hybrid – 2 days in the office and 3 at home. Location: Bracknell. Dynamite Recruitment is currently seeking an enthusiastic and organised Customer Relations Manager to join a successful company, due to growth.The...
-
Customer Relations Manager
1 week ago
Bracknell, United Kingdom Dynamite Recruitment Solutions Ltd Full timeCustomer Relations Manager/Complaints ManagerSalary: £44,108.95 P/A plus fantastic benefits! Hours: Core Working Hours (37.5 per week)Hybrid – 2 days in the office and 3 at home. Location: Bracknell. Dynamite Recruitment is currently seeking an enthusiastic and organised Customer Relations Manager to join a successful company, due to growth.The duties...
-
Customer Relation Manager
2 weeks ago
Bracknell, Berkshire, United Kingdom Dynamite Recruitment Solutions Ltd Full timeCustomer Relations Manager/Complaints Manager Hybrid – 2 days in the office and 3 at home. The duties of the Customer Relations Manager/Complaints Manager will be: Managing a small, specialist team that oversee complaints resolution. Handle escalated complaints with professionalism, implementing the highest standard of customer...
-
Customer Relations Manager
5 days ago
Bracknell, Berkshire, United Kingdom Dynamite Recruitment Full time €44,109Customer Relations Manager/Complaints Manager Hybrid - 2 days in the office and 3 at home. The duties of the Customer Relations Manager/Complaints Manager will be: Managing a small, specialist team that oversee complaints resolution. Handle escalated complaints with professionalism, implementing the highest standard of customer service. Use...
-
Customer Relations Manager
1 month ago
Bracknell, Berkshire, United Kingdom Dynamite Recruitment Full timeCustomer Relations Manager/Complaints Manager Hybrid - 2 days in the office and 3 at home. The duties of the Customer Relations Manager/Complaints Manager will be: Managing a small, specialist team that oversee complaints resolution. Handle escalated complaints with professionalism, implementing the highest standard of customer service. Use...
-
Customer Programmes Coordinator
17 hours ago
Bracknell, United Kingdom Honda Full time**Date**:5 Feb 2024 **Location**: Bracknell, GB **Company**:Honda Motor Europe Ltd At Honda we embrace inclusion in our various policies, so whilst our contracts state that the hours are as required to fulfil the role with a minimum of 35 hours per week, we offer flexibility for when you work. The regular office hours are 08:00 - 16:00 Monday to Thursday...
-
Customer Relations Manager
5 days ago
Bracknell, Berkshire, United Kingdom Dynamite Recruitment Full time €44,109Customer Relations Manager/Complaints Manager Salary: £44,108.95 P/A plus fantastic benefits! Hours: Core Working Hours (37.5 per week) Hybrid – 2 days in the office and 3 at home. Location: Bracknell. Dynamite Recruitment is currently seeking an enthusiastic and organised Customer Relations Manager to join a successful company, due to growth. The...
-
Customer Relations Manager
3 weeks ago
Bracknell, Berkshire, United Kingdom Dynamite Recruitment Full timeCustomer Relations Manager/Complaints Manager Salary: £44,108.95 P/A plus fantastic benefits! Hours: Core Working Hours (37.5 per week) Hybrid – 2 days in the office and 3 at home. Location: Bracknell. Dynamite Recruitment is currently seeking an enthusiastic and organised Customer Relations Manager to join a successful company, due to growth. The...
-
Customer Complaints Coordinator
1 month ago
Bracknell, United Kingdom MMP Consultancy Limited Full timeMMP Consultancy are working with a fantastic organisation to recruit a Complaints Officer to work on a fixed term contract based in Bracknell. **Responsibilities**: - Working across the business to ensure that you effectively manage and respond to customer feedback - Record, manage and respond to all customer feedback including complaints, compliments and...
-
Installation Coordinator
1 month ago
Bracknell, United Kingdom Huntress Full timeJob Title: Installation Coordinator **Salary**: £30,000 per annum Type: 6-9-month FTC maternity cover Location: Bracknell, hybrid Key Responsibilities: - Liaise with internal teams to schedule installations and allocate resources effectively - Coordinate engineer diaries and complex deliveries of equipment to ensure timely delivery of materials -...
-
Transport Coordinator
4 weeks ago
Bracknell, United Kingdom Source4 Personnel Solutions Full timeOur Client, a successful waste management business, are currently seeking a Transport Coordinator to join their busy team in Bracknell. **The role**: - Prepare daily work to achieve maximum efficiency of traffic flows for drivers and deliver work instructions. - To accommodate additional customer orders and plan work efficiently. - To escalate vehicle...
-
Scheduling Coordinator/resource Controller
4 weeks ago
Bracknell, United Kingdom Project People Full timeScheduling Coordinator/Resource Controller - This role is an office-based position that involves being the main point of contact for clients that need an IT engineer to come to their site and resolve technical faults. The role entails communicating with clients to ascertain what the fault is and whether they are able to fix it themselves or whether an...
-
Facilities Coordinator
2 days ago
Bracknell, United Kingdom HAYS Full timeFacilities Coordinator Facilities Coordinator We are looking for a facilities coordinator to take on a 3-month fixed-term contract. You will be responsible for the coordination and paperwork for all contractors. Provide administrative support to management and staff in the facilities department. Support the facilities manager with all soft service...
-
Delegate Relations Administrator
4 weeks ago
Bracknell, United Kingdom Westminster Forum Projects Full timeWe are currently recruiting for an enthusiastic individual to come and work as our Delegate Relations Officer. This is a busy role and so the ability to manage your own workload whilst maintaining accuracy during busy periods is also essential. The role is a varied one that oversees the entire bookings process for delegates. This involves processing...