Customer Complaints Coordinator

2 weeks ago


Bracknell, United Kingdom MMP Consultancy Limited Full time

MMP Consultancy are working with a fantastic organisation to recruit a Complaints Officer to work on a fixed term contract based in Bracknell.

**Responsibilities**:

- Working across the business to ensure that you effectively manage and respond to customer feedback
- Record, manage and respond to all customer feedback including complaints, compliments and compensation requests; to ensure they are investigated and managed in line with agreed policy and procedure
- Monitoring all forms of social media to identify any actual or potential complaints and ensure they are managed in line with agreed policy and procedure
- Providing training and support to colleagues to improve their approach to mitigating, responding to and resolving complaints in a consistent way; and acknowledging compliments
- Using insight gained from feedback through the customer complaint surveys to identify ways to improve the complaints journey
- Coordinate and respond to MP, councillor, and other agency enquiries; and build trusted relationships with them
- Working with relevant senior managers to mitigate complaints going to the housing ombudsman and then help facilitate our response if they do
- Assessing the learnings the business can take from the complaints and share with relevant stakeholders across the business
- Regularly analyse complaint data and produce detailed reports that enable lead partners and their managers to understand key trends, patterns and issues
Skills & Experience
- Experience of managing and responding to customer complaints
- Contact centre experience or housing knowledge; this is not essential as full training will be provided
- Understands the needs of customers and communities
- Excellent written and verbal skills
- Obsessive customer service ethic



  • Bracknell, United Kingdom Parkside Recruitment Full time

    Reference: - 39939SVO- Sector: - Call Centre Representative, Call Centre/Customer Service- Salary: - £16.30 Per Hour- Town/City: - Bracknell- Contract Type: - Contract- Date Posted: - 08/03/2023 14:31:00Our international client based in Bracknell, Berkshire requires a Customer Service Coordinator** **to join their busy team. The position is a multifaceted...

  • Customer Relations Manager

    Found in: Whatjobs ES C2 - 7 days ago


    Bracknell, United Kingdom Dynamite Recruitment Full time

    Customer Relations Manager/Complaints ManagerSalary: £44,108.95 P/A plus fantastic benefits!   Hours: Core Working Hours (37.5 per week)Hybrid – 2 days in the office and 3 at home. Location: Bracknell. Dynamite Recruitment is currently seeking an enthusiastic and organised Customer Relations Manager to join a successful company, due to growth.The...

  • Customer Relations Manager

    Found in: Whatjobs ES C2 - 24 hours ago


    Bracknell, United Kingdom Dynamite Recruitment Full time

    Customer Relations Manager/Complaints ManagerSalary: £44,108.95 P/A plus fantastic benefits!   Hours: Core Working Hours (37.5 per week)Hybrid – 2 days in the office and 3 at home. Location: Bracknell. Dynamite Recruitment is currently seeking an enthusiastic and organised Customer Relations Manager to join a successful company, due to growth.The...

  • Customer Relations Manager

    Found in: beBee jobs GB - 2 weeks ago


    Bracknell, Bracknell Forest, United Kingdom Dynamite Recruitment Solutions Ltd Full time

    Customer Relations Manager/Complaints ManagerSalary: £44,108.95 P/A plus fantastic benefits Hours: Core Working Hours (37.5 per week)Hybrid - 2 days in the office and 3 at home. Location: Bracknell. Dynamite Recruitment is currently seeking an enthusiastic and organised Customer Relations Manager to join a successful company, due to growth.The duties of the...


  • Bracknell, United Kingdom Source4 Personnel Solutions Full time

    Our Client, a successful waste management business, are currently seeking a Transport Coordinator to join their busy team in Bracknell. **The role**: - Prepare daily work to achieve maximum efficiency of traffic flows for drivers and deliver work instructions. - To accommodate additional customer orders and plan work efficiently. - To escalate vehicle...


  • Bracknell, United Kingdom Marc Daniels Full time

    An opportunity has arisen for a Customer Service Coordinator to join a fantastic company based in Bracknell on a temporary basis for 6 months. **Responsibilities**: - Working within the departments Service Level Agreements, answering phone calls from our customers. - Building and maintaining strong relationships through clear communication making each...


  • Bracknell, United Kingdom Marc Daniels Specialist Recruitment Full time

    An opportunity has arisen for a Customer Services Coordinator to join a fantastic company based in Bracknell on a temporary basis for 6 months. **Responsibilities**: - Working within the departments Service Level Agreements, answering phone calls from our customers. - Building and maintaining strong relationships through clear communication making each...

  • New Business

    3 days ago


    Bracknell, United Kingdom Parkside Office Professional Full time

    Our international client based in Bracknell, Berkshire requires a New Business Customer Service Coordinatorto join their busy team. The position is a multifaceted role and the successful applicant's daily participation in all activities will contribute to achieving departmental and business objectives - along with Customer satisfaction. Our client is...

  • New Business

    3 days ago


    Bracknell, United Kingdom Parkside Office Professional Full time

    Our international client based in Bracknell; Berkshire requires a New Business Customer Service Coordinatorto join their busy team. The position is a multifaceted role and the successful applicant's daily participation in all activities will contribute to achieving departmental and business objectives - along with Customer satisfaction. Our client is...


  • Bracknell, Berkshire, United Kingdom Silva Homes Full time

    Job Description Customer Relations Manager (Resolution) Responsible to: Lead Customer Relations Partner (Contact) Responsible for: · Customer Relations Partners (Resolution) x 5· Resolution Administrator x 1 Salary: £44,108.95 per annum Contract Type: Permanent, Full-Time (37 hours per week) What is the role? The customer relations directorate...


  • Bracknell, Berkshire, United Kingdom Signet Resources Full time

    Job Description We are recruiting for an exciting Customer Relations Coordinator role for a global automotive brand. We are seeking an experienced customer service coordinator who can provide an excellent level of service to their customers! The successful candidate will ensure the department meets its service levels on cases that have been escalated. The...


  • Bracknell, United Kingdom Manpower Full time

    Manpower has an exciting opportunity for a Customer Issue Resolution Representative to join our Client at their site in Bracknell on an initial 6-month fixed term contract. Working a hybrid model of home and office working you will be responsible for handling customer issues in relation to billing, collections and complaints management including disputes,...

  • Customer Service

    3 days ago


    Bracknell, United Kingdom BBO Recruitment Ltd. Full time

    One of our clients based in Bracknell is looking for a Customer Service advisor to team their team. This is a Monday to Friday position 9am till 5.30pm with a 4.30pm finish on Friday. **Duties**: - Monitoring overall customer service satisfaction levels, by following up complaints and logging all relevant detail on our CRM system. - Tracking all orders in...


  • Bracknell, United Kingdom C4S Search Ltd Full time

    **JOB TITLE**: New Business and Customer Service Coordinator **LOCATION**: Bracknell **WAY OF WORKING**: Contract - 6 months **THE BUSINESS**: C4S Search are proud to be partnering with a marketing leading automotive manufacturer. **THE OPPORTUNITY**: The role will consist of: - Working within the departments Service Level Agreements, answering phone...


  • Bracknell, United Kingdom Source4 Personnel Solutions Full time

    My client is looking for Customer Service Executive to join their fun and exciting team. You must be confident in a customer facing role; able to present alongside sales team. You will be a critical thinker who is dynamic and positive; your ideas and initiatives will contribute to the success of the team and the company. You would constantly strive to...

  • Customer Resolution Representative

    Found in: Talent UK C2 - 2 weeks ago


    Bracknell, United Kingdom Manpower UK Full time

    Manpower has an exciting opportunity for a Customer Issue Resolution Representative to join our Client at their site in Bracknell on an initial 6-month fixed term contract. Working a hybrid model of home and office working you will be responsible for handling customer issues in relation to billing, collections and complaints management including disputes,...


  • Bracknell, United Kingdom Manpower UK Ltd Full time

    Manpower has an exciting opportunity for a Customer Issue Resolution Representative to join our Client at their site in Bracknell on an initial 6-month fixed term contract. Working a hybrid model of home and office working you will be responsible for handling customer issues in relation to billing, collections and complaints management including disputes,...

  • Customer Resolution Representative

    Found in: Talent UK 2A C2 - 7 days ago


    Bracknell, United Kingdom Manpower UK Ltd Full time

    Manpower has an exciting opportunity for a Customer Issue Resolution Representative to join our Client at their site in Bracknell on an initial 6-month fixed term contract. Working a hybrid model of home and office working you will be responsible for handling customer issues in relation to billing, collections and complaints management including disputes,...

  • Customer Resolution Representative

    Found in: Whatjobs ES C2 - 7 days ago


    Bracknell, United Kingdom Manpower UK Ltd Full time

    Manpower has an exciting opportunity for a Customer Issue Resolution Representative to join our Client at their site in Bracknell on an initial 6-month fixed term contract. Working a hybrid model of home and office working you will be responsible for handling customer issues in relation to billing, collections and complaints management including disputes,...


  • Bracknell, United Kingdom Adecco Full time

    Our client a leading company within the Healthcare sector is seeking a Customer Issue Resolution Representative to join their business on a temporary contract until December 2024. As a Customer Issue Resolution Representative you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around...