Transport Coordinator

3 weeks ago

Bracknell, United Kingdom Source4 Personnel Solutions Full time

Our Client, a successful waste management business, are currently seeking a Transport Coordinator to join their busy team in Bracknell.

**The role**:

- Prepare daily work to achieve maximum efficiency of traffic flows for drivers and deliver work instructions.
- To accommodate additional customer orders and plan work efficiently.
- To escalate vehicle issues with the relevant parties and allocate spare vehicles as appropriate.
- To liaise with the Driver Supervisor to ensure that the morning out brief process has been completed and all vehicles have departed on time with daily workload - dealing with contingency process for absence, distribution of keys, Tablet’s and vehicle breakdowns.
- To liaise with Driver Supervisor that the drivers debrief on their return has all relevant information.
- To ensure that the performance of drivers/loaders is effectively managed ensuring the underperformance is managed and excellence is recognised.
- To conduct return to work interviews and assess driver suitability
- To ensure drivers/loaders are crossed trained on transport modes / route for contingency cover.
- To manage holiday Schedules
- To assist in recruitment of driver/loader positions
- To ensure activities within operations are carried out with the highest regard to Health and Safety and Wellbeing of all employees, customers and members of the public in accordance with legal, environmental and company policies.
- Bring to the attention of Trade Waste Manager any complaints from customers, or complaints from drivers relating to Health and Safety at the customer’s premises. To ensure the customer is aware of Hazardous waste regulations on certain materials.
- To answer the telephone and handle internal and external communications courteously and efficiently, resolving customer orders, complaints and queries effectively.
- To promote customer service focus in the drivers’ approach to their work.
- To manage contamination in a positive and informative manner.
- To liaise with the Trade Waste Manager in ways to enhance the customer experience and service provided.
- To identify missed collections and ensure rectification action is taken where appropriate: Inform the customer where this is not possible and re-arrange the collections.
- To ensure smooth implementation of new business, liaising with all stakeholders to ensure customer experience is positive.
- To inform customers of all aspects of the sale including time frames and rental charges.
- To ensure customer is aware of the regulations and limits of certain types of containers and materials
- To actively sell or promote all aspects of the business.

**In order to be successful in this role you must possess the following skills/experience**:

- Experienced Transport Coordinator/ Traffic Controller/Planner/Dispatcher.
- Excellent communication and interpersonal skills.
- Excellent organisational skills, meeting deadlines, plan and prioritise workloads.
- A high level of accuracy is essential, seeking clarity when required and taking responsibility for own work. Analyse information correctly and independently (where possible) resolve problems effectively.
- Have a good knowledge of MS Software, tracking systems and ideally Weighsoft.
- Must be a good team player or work well under own initiative.
- Demonstrate understanding and works to exceed customer expectations.
- Accountable for results and long term business objectives.
- Must possess excellent negotiation skills and be effective at managing relationships at all levels.

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