Transport Coordinator

Plan and route the rounds for our fleet of Dustcarts and collection vans, and daily work schedule for Waste Services vehicles (skips, ro/ros, grabs, tippers, sweepers & bulkers including low-loader movements).
- Communicate with Drivers/loaders and Van drivers effectively and efficiently
- Deal with the contingency process for absence and vehicle breakdowns.
- Manage holiday schedules and time keeping of all Drivers.
- To identify any missed collections/deliveries and ensure they are rectified asap and manage the customer’s expectations.
- Ensure activities within operations are carried out with the highest regard to health and safety and the wellbeing of all employees, customers and members of the public in accordance with legal, environmental and company policies.
- Generate reports including Pay by Weight collection and delivery analysis, KPI data compilation i.e. mileage, vehicle availability.
- Answer the telephone and handle internal and external communications courteously and efficiently, resolving customer complaints and queries effectively.

Person Specification
- Experienced Transport Coordinator/ Traffic Controller/Planner/Dispatcher
- Strong business acumen with focus on adding value and excellent customer service experience
- Excellent communication and interpersonal skills
- Must possess excellent organisational skills, meeting deadlines, plan and prioritise workloads
- Data extraction and reporting experience
- Have a good knowledge of MS Software, Vehicle tracking systems and Weighsoft or equivalent Waste Management software.
- Must be a good team player or work well under own initiative.
- Strong conflict resolution and problem-solving skills.
- Demonstrate understanding and works to exceed customer expectations.
- Must possess excellent negotiation skills and be effective at managing relationships at all levels
- Knowledge of Waste Industry and stgo movements an advantage but not essential

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00-£30,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

**Experience**:

- Transport coordinator: 1 year (required)

Work Location: In person

Reference ID: DA180423c