Transport Coordinator
4 weeks ago
To prepare daily work schedule for Waste Services vehicles (communicate with drivers /loaders). Accommodate additional customer orders efficiently daily.
- Ensure that the performance of drivers is effectively managed.
- Ensure activities within operations are carried out safely and in accordance with legal, environmental and company policies.
- To ensure all vehicles attend the scheduled service intervals/MOTs. Deal with the contingency process for absence and vehicle breakdowns.
- K.P.I objectives to be maintained and improved. Weekly reporting for Transport Manager (vehicles, mileage, Pay by Weight etc).
- Manage holiday schedules and time keeping of all drivers.
- Identify and rectify any missed collections (manage the customers expectations).
- Answer and handle internal and external communications courteously and efficiently, resolving customer complaints and queries effectively. Escalate complaints to TM as necessary.
Person Specification
- Excellent communication and interpersonal skills.
- Familiar with logistic/transport planning
- A high level of accuracy is essential. Accountable for results and long-term business objectives.
- Must be a good team player and work well under own initiative.
- Strong business acumen and excellent customer service experience.
- Possess excellent organisational skills, meeting deadlines, planning and prioritising.
- Data extraction and reporting experience.
- Have a good knowledge of MS Software, Vehicle tracking systems and Weighsoft or equivalent Waste Management software.
- Strong conflict resolution and problem-solving skills.
- Must possess excellent negotiation skills and be effective at managing relationships.
- Knowledge of Waste Industry an advantage but not essential
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