Customer Relations Manager
Found in: beBee jobs GB - 2 weeks ago
- Managing a small, specialist team that oversee complaints resolution.
- Handle escalated complaints with professionalism, implementing the highest standard of customer service.
- Use specialist technology to assist with resolving complaints and queries.
- Reporting complaint reviews to the team, to ensure development and reduce escalations in the future.
- Provide training to the team, encourage progression and developing within the business.
- Have advanced knowledge of procedures in place, as well as the Housing Ombudsman code.
- Travel to other branches to implement experience, feedback and training within other teams.
- Coordinate responses with government officials, environmental health, and other agencies to building lasting professional relationships.
- Liaise with senior management regarding higher escalations.
- Analyse feedback to continuously reduce further complaints.
- Work collaboratively with other internal departments.
- Maintain relevant procedures and operations with senior staff members.
- Experience within housing administrative desired but not essential.
- Advanced customer service/complaints skill.
- Must be approaching, authoritative and confident communicating with customers.
- Clear written and oral communication skills.
- Advanced administrative and IT skills.
- Experience of leading a complaints team.
- Strong, evident experience of analytical skills.
- Well-organised, self-disciplined manner.
- Flexible and adaptable to change.
- Be a strong decision maker, remaining calm when using integrity.
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Customer Services Engineer
Found in: beBee jobs GB - 2 weeks ago
Bracknell, Bracknell Forest, United Kingdom Barco Full timeBarco is looking for a new Customer Services Engineer for the UK and Ireland region in order to reinforce its existing team at its UK Office in Bracknell. As a Customer Services Engineer, you'll support our partners in deploying and servicing visualization systems in the Corporate and Control Room area and you will be key to ensure Barco remains a truly...
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Customer Service Receptionist
Found in: beBee jobs GB - 2 weeks ago
Bracknell, Bracknell Forest, United Kingdom Mistral Recruitment Ltd Full timeAbout the role The Front of House Receptionsist must be an organised, friendly, and proactive person able to manage the front desk of this busy reception. The role will involve frequent contact with customers, insurance companies and other internal and external stakeholders. The successful candidate will also be responsible for delivering an exceptional...
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Senior Risk Manager
Found in: beBee jobs GB - 2 weeks ago
Bracknell, Bracknell Forest, United Kingdom Selby Jennings London Full timeResponsibilities:Extend and enhance the firms risk analysis framework to handle new strategies, new products and new asset classes Work closely with the portfolio management team, quant researchers to add necessary insights to the portfolio construction and asset allocation process Develop and implement comprehensive risk management policies and procedures...
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Credit Controller
Found in: beBee jobs GB - 2 weeks ago
Bracknell, Bracknell Forest, United Kingdom Page Personnel Full timeMy client in Bracknell is recruiting for a Credit Controller on a temporary contract with the possibility of a permanent roleClient DetailsLocal organisation who provide a unique and bespoke service to their customers.DescriptionManage the sales ledger, keep a track of payment terms and credit limits.Contact customers on a regular basis using email and...
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Senior Risk Manager
Found in: beBee jobs GB - 2 weeks ago
Bracknell, Bracknell Forest, United Kingdom Selby Jennings Full timeSummary: Currently working with a Family Office who focus on Discretionary or Systematic Trading strategies across a diverse set of financial instruments, including linear (futures on equities, futures on bonds, cash bonds, and interest rate swaps) and non-linear rates, FX options and forwards, CDS on indexes. They are looking to onboard a Senior Risk...
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Credit Controller
Found in: beBee jobs GB - 5 days ago
Bracknell, Bracknell Forest, United Kingdom Page Personnel Full timeWe are recruiting for a very reputable brand with UK offices based in Bracknell. The role is to look after the credit control function and manage the whole ledger. Client DetailsUK founded business Unique supplier of quality goods Reputable within their industry Offices based in Bracknell Large finance team DescriptionTasks:Manage the sales ledger, keep a...
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First Line Support Agent
Found in: beBee jobs GB - 2 weeks ago
Bracknell, Bracknell Forest, United Kingdom Project People Full time1st Line Technical Support AgentOnsite: BracknellShifts: 4 days on 4 days off/12 hour shifts Brief Overview of role/project:We are looking for a candidate to fill a 1st Line Technical Support Agent role with a flexible, dynamic, can-do attitude, working in a fast-paced environment to join a friendly and collaborative team, to be our first point who can add...
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Marketing Executive
Found in: beBee jobs GB - 2 weeks ago
Bracknell, Bracknell Forest, United Kingdom Huntress - Bracknell Full timeAre you confident with creating online content and supporting sales and marketing teams?If so, we are on the lookout for a dynamic individual to join our team as a Marketing Executive.This role will be essential in executing retail brand strategies, supporting key accounts, and driving social media and PR initiatives. Title: Marketing ExecutiveSalary: 26,...
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Senior Social Media Executive
Found in: beBee jobs GB - 2 weeks ago
Bracknell, Bracknell Forest, United Kingdom Huntress - Bracknell Full timeAre you passionate about social media and PR? Do you have a creative streak?The ideal candidate would be a motivated individual with previous experience working with social media and is confident with creating ad campaigns and growing a social media following. Title: Senior Social Media ExecutiveFixed Term Contract: 12 MonthsSalary: 28, ,000Location:...
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Internal Sales Specialist
Found in: beBee jobs GB - 6 days ago
Bracknell, Bracknell Forest, United Kingdom TD SYNNEX UK Limited Full timeAt TD SYNNEX we are dedicated to staying ahead of the curve and embracing change that will shape the future. We believe in empowering our people, providing autonomy and delivering excellent customer service to drive progress and redefine what's possible. We prioritise the wellbeing, growth, and inclusivity of our diverse workforce. Joining our team requires...
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Customer Relations Manager
Found in: Whatjobs ES C2 - 7 days ago
Bracknell, United Kingdom Dynamite Recruitment Full timeCustomer Relations Manager/Complaints ManagerSalary: £44,108.95 P/A plus fantastic benefits! Hours: Core Working Hours (37.5 per week)Hybrid – 2 days in the office and 3 at home. Location: Bracknell. Dynamite Recruitment is currently seeking an enthusiastic and organised Customer Relations Manager to join a successful company, due to growth.The...
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Customer Relations Manager
Found in: Whatjobs ES C2 - 20 hours ago
Bracknell, United Kingdom Dynamite Recruitment Full timeCustomer Relations Manager/Complaints ManagerSalary: £44,108.95 P/A plus fantastic benefits! Hours: Core Working Hours (37.5 per week)Hybrid – 2 days in the office and 3 at home. Location: Bracknell. Dynamite Recruitment is currently seeking an enthusiastic and organised Customer Relations Manager to join a successful company, due to growth.The...
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Customer Relations Manager
Found in: beBee S GB - 2 weeks ago
Bracknell, United Kingdom Dynamite Recruitment Solutions Ltd Full timeCustomer Relations Manager/Complaints ManagerSalary: £44,108.95 P/A plus fantastic benefits! Hours: Core Working Hours (37.5 per week)Hybrid - 2 days in the office and 3 at home. Location: Bracknell. Dynamite Recruitment is currently seeking an enthusiastic and organised Customer Relations Manager to join a successful company, due to growth.The duties of...
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Customer Relations Manager
1 week ago
Bracknell, Berkshire, United Kingdom Silva Homes Full timeJob Description Customer Relations Manager (Resolution) Responsible to: Lead Customer Relations Partner (Contact) Responsible for: · Customer Relations Partners (Resolution) x 5· Resolution Administrator x 1 Salary: £44,108.95 per annum Contract Type: Permanent, Full-Time (37 hours per week) What is the role? The customer relations directorate...
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Customer Relations Coordinator
4 days ago
Bracknell, Berkshire, United Kingdom Signet Resources Full timeJob Description We are recruiting for an exciting Customer Relations Coordinator role for a global automotive brand. We are seeking an experienced customer service coordinator who can provide an excellent level of service to their customers! The successful candidate will ensure the department meets its service levels on cases that have been escalated. The...
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Customer Service Manager
4 hours ago
Bracknell, United Kingdom Source4 Personnel Solutions Full timeOur well-established client based in Bracknell is looking for a Customer Service Manager to join a fast-pace team. You will be managing a mid-sized Customer Services team, whose primary responsibility is to provide excellent customer service, build relationships,process customer orders. This role allows hybrid working. **Responsibilities**: - Responsible...
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Delegate Relations Administrator
4 days ago
Bracknell, United Kingdom Westminster Forum Projects Full timeWe are currently recruiting for an enthusiastic individual to come and work as our Delegate Relations Officer. This is a busy role and so the ability to manage your own workload whilst maintaining accuracy during busy periods is also essential. The role is a varied one that oversees the entire bookings process for delegates. This involves processing...
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Bracknell, United Kingdom Honda Full time**Date**:10 Nov 2023 **Location**: Bracknell, GB **Company**:Honda Motor Europe Ltd At Honda we embrace inclusion in our various policies, so whilst our contracts state that the hours are as required to fulfil the role with a minimum of 35 hours per week, we offer flexibility for when you work. The regular office hours are 08:00 - 16:00 Monday to Thursday...
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Customer Resolution Representative
2 weeks ago
Bracknell, United Kingdom Manpower Full timeManpower has an exciting opportunity for a Customer Issue Resolution Representative to join our Client at their site in Bracknell on an initial 6-month fixed term contract. Working a hybrid model of home and office working you will be responsible for handling customer issues in relation to billing, collections and complaints management including disputes,...
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Area Customer Manager
4 hours ago
Bracknell, United Kingdom C4S Search Ltd Full time**JOB TITLE**: Area Customer Manager **LOCATION**: Bracknell **WAY OF WORKING**: Permanent, full time, hybrid **THE BUSINESS**: C4S Search are proud to be partnering with a marketing leading automotive manufacturer. **THE OPPORTUNITY**: The role will consist of: - Achievement of parts, accessory, retention product and PM visit targets - Achievement of...
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Customer Resolution Representative
Found in: Talent UK C2 - 2 weeks ago
Bracknell, United Kingdom Manpower UK Full timeManpower has an exciting opportunity for a Customer Issue Resolution Representative to join our Client at their site in Bracknell on an initial 6-month fixed term contract. Working a hybrid model of home and office working you will be responsible for handling customer issues in relation to billing, collections and complaints management including disputes,...
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Customer Resolution Representative
2 weeks ago
Bracknell, United Kingdom Manpower UK Ltd Full timeManpower has an exciting opportunity for a Customer Issue Resolution Representative to join our Client at their site in Bracknell on an initial 6-month fixed term contract. Working a hybrid model of home and office working you will be responsible for handling customer issues in relation to billing, collections and complaints management including disputes,...
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Customer Resolution Representative
Found in: Talent UK 2A C2 - 6 days ago
Bracknell, United Kingdom Manpower UK Ltd Full timeManpower has an exciting opportunity for a Customer Issue Resolution Representative to join our Client at their site in Bracknell on an initial 6-month fixed term contract. Working a hybrid model of home and office working you will be responsible for handling customer issues in relation to billing, collections and complaints management including disputes,...
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Customer Resolution Representative
Found in: Whatjobs ES C2 - 7 days ago
Bracknell, United Kingdom Manpower UK Ltd Full timeManpower has an exciting opportunity for a Customer Issue Resolution Representative to join our Client at their site in Bracknell on an initial 6-month fixed term contract. Working a hybrid model of home and office working you will be responsible for handling customer issues in relation to billing, collections and complaints management including disputes,...
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Customer Experience Specialist
Found in: Appcast Linkedin GBL C2 - 4 hours ago
Bracknell, United Kingdom Appogee HR Full timeAppogee HR are seeking a Customer Experience Specialist to join our Customer Success team in Bracknell, Berkshire. The successful candidate will be an excellent communicator and relationship builder who is able to provide outstanding customer service to Appogee HR customers. Our Customer Success team’s main focus is to provide the best experience to our...
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Customer Experience Specialist
Found in: Whatjobs ES C2 - 3 hours ago
Bracknell, United Kingdom Appogee HR Full timeAppogee HR are seeking a Customer Experience Specialist to join our Customer Success team in Bracknell, Berkshire. The successful candidate will be an excellent communicator and relationship builder who is able to provide outstanding customer service to Appogee HR customers. Our Customer Success team’s main focus is to provide the best experience to our...
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Customer Services Coordinator
3 days ago
Bracknell, United Kingdom Parkside Recruitment Full timeReference: - 39939SVO- Sector: - Call Centre Representative, Call Centre/Customer Service- Salary: - £16.30 Per Hour- Town/City: - Bracknell- Contract Type: - Contract- Date Posted: - 08/03/2023 14:31:00Our international client based in Bracknell, Berkshire requires a Customer Service Coordinator** **to join their busy team. The position is a multifaceted...
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Customer Issue Resolution Representative
3 days ago
Bracknell, United Kingdom Adecco Full timeOur client a leading company within the Healthcare sector is seeking a Customer Issue Resolution Representative to join their business on a temporary contract until December 2024. As a Customer Issue Resolution Representative you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around...
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Customer Issue Resolution Representative
Found in: Whatjobs ES C2 - 3 days ago
Bracknell, United Kingdom Adecco Full timeOur client a leading company within the Healthcare sector is seeking a Customer Issue Resolution Representative to join their business on a temporary contract until December 2024. As a Customer Issue Resolution Representative you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around...
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Customer Service
3 days ago
Bracknell, United Kingdom BBO Recruitment Ltd. Full timeOne of our clients based in Bracknell is looking for a Customer Service advisor to team their team. This is a Monday to Friday position 9am till 5.30pm with a 4.30pm finish on Friday. **Duties**: - Monitoring overall customer service satisfaction levels, by following up complaints and logging all relevant detail on our CRM system. - Tracking all orders in...